Catherine Israelstam
Huntsville,ON
Summary
Dynamic operations leader with a proven track record, enhancing team productivity and customer satisfaction through strategic planning and effective team leadership. Skilled in operations management and staff training, I've successfully mentored teams towards achieving significant business growth, including the seamless opening of eight new locations with the Fox & Fiddle.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
1858 Caesar Bar
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
East Side Mario's Restaurant
10.2018 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Responsible for weekly liquor control and inventory, opening and closing of restaurant.
- Responsible for daily cash reconciliation.
- Ensuring staff followed company standards in relation to food and beverage.
Manager of Operations
Starbucks
11.2016 - 10.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
General Manager
Jerseys Sports Bar & Grille
08.2004 - 10.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Director of Operations
Fox & The Fiddle
08.1999 - 07.2004
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain levels of service delivery.
- Facilitated the successful opening of eight new locations with store construction, set-up and opening support training.
Education
Associate of Arts - Hospitality
Humber Institute of Technology And Advanced Learning
Toronto, None04-1984
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
Languages
English
Full Professional
Certification
Smart Serve
Food Safe certification
WHMIS certification
Standard First Aid and CPR
Timeline
Manager
1858 Caesar Bar
07.2024 - Current
Manager
East Side Mario's Restaurant
10.2018 - 06.2024
Manager of Operations
Starbucks
11.2016 - 10.2018
General Manager
Jerseys Sports Bar & Grille
08.2004 - 10.2016
Director of Operations
Fox & The Fiddle
08.1999 - 07.2004
Smart Serve
Food Safe certification
WHMIS certification
Standard First Aid and CPR
Associate of Arts - Hospitality
Humber Institute of Technology And Advanced Learning
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