Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Host

Moreno Valley,CA

Summary

To obtain a full time position that I can grow to my full potential. Enthusiastic hospitality professional with can-do attitude and strong desire to provide top-level service to public. Over 5 years of experience as Night Auditor in busy hotel.

Overview

16
16
years of professional experience

Work History

Front Desk/Hotel Night Auditor

Marriott Courtyard
08.2019 - 05.2024
  • Balanced hotel accounts and resolved discrepancies.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
  • Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
  • Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
  • Assisted guests with special requests or accommodations, ensuring comfortable stay at hotel.
  • Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
  • Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
  • Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
  • Performed nightly updates to room charges and rates.
  • Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
  • Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
  • Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
  • Supported training and onboarding of new hires to ensure they were well-equipped to handle hotel night audit tasks.
  • Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
  • Reduced guest wait times at check-in by efficiently managing reservation changes and room assignments during high-volume periods.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Customer Service Representative(CSR)/Call Center Rep

Right Time Residential Services
04.2017 - 06.2019
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Pse-Clerk

USPS
08.2011 - 03.2017
  • Unloading bins from trucks, sorting bins by zip code, emptying bins full of mail and sorting them to each carriers section
  • Scanning packages and sorting by zip code
  • Sorting and distributing of magazines and catalogs by zip code, driving postal vehicle to designated neighborhoods to deliver mail door to door, delivered mail to 14-16 blocks at time, pick up customers out going mail and take it to post office to mail it
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Loaded and unloaded shipping containers and vehicles.
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Upheld professional demeanor when interacting with customers, coworkers, and supervisors to maintain positive work environment.
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.

Customer Service/Call Center

Verizon
07.2008 - 05.2011
  • Taking incoming calls from customers and solving their issues with their home phone/cable or internet
  • Transferring calls to other departments as necessary,
  • Changing customers features and contracts as deemed necessary
  • Upgrading customers packages to fit their requests
  • Multi-task note taking while talking to customer on phone
  • Provided warm and friendly voice to every customer when called in
  • Calls to current customers to see if wanted to upgrade their cable services,
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.

Education

Some College (No Degree) -

Mt. San Antonio Community College
Walnut, CA

High School Diploma -

Gahr High School
Cerritos, CA
01.1998

Skills

  • Microsoft Office
  • Accounting knowledge
  • Guest Relations
  • Reservation Management
  • Strong Work Ethic
  • Customer Service
  • Night Audit Reports
  • Multitasking and Organization
  • Front Desk Operations

Timeline

Front Desk/Hotel Night Auditor

Marriott Courtyard
08.2019 - 05.2024

Customer Service Representative(CSR)/Call Center Rep

Right Time Residential Services
04.2017 - 06.2019

Pse-Clerk

USPS
08.2011 - 03.2017

Customer Service/Call Center

Verizon
07.2008 - 05.2011

Some College (No Degree) -

Mt. San Antonio Community College

High School Diploma -

Gahr High School

Similar Profiles

CREATE PROFILE
Catherine Host