Catherine Hayden

Conforming to strict procedures to perform computer applications, phlebotomy, specimen handling and patient care in a fast paced resource short work environment.

Acute care, emergency, operating room and palliative care constantly changing priorities.

Problem solving with patients and medical team with delicate confidential information.

Training, orientations to staff.

Computer application trainer.

Auditing physician requisitions and resolving discrepancies.

All detailed preanalytical lab procedures set up in a challenging small space while conforming to Island Health standards and superior patient care. Liaising with team during pandemic to ensure coverage 10 days/mo. 100% reliability without backup.

Cooperation with team to attain CPSBC accreditation.

Working alone/remote in travel, navy, film industries on call 24/7 to Covid test to strict confidentiality and time constraints. Liaising with managers over Zoom, email, phone. Transport of Dangerous Goods packaging transport via road, ferry and Helijet.

Resolving problems with team of physicians. Training medical staff. Infection control leadership in an ever changing pandemic environment. Diplomacy in delivering information which resulted in ships canceled and movies shut down.