Summary
Overview
Work History
Education
Skills
Accomplishments
References
Affiliations
Section name
Timeline
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Catherine Hatch

Barrie

Summary

Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering 22 years of experience in fast-paced sales environments.

Overview

25
25
years of professional experience

Work History

National Accounts Business Development / Source and Product Development

Giftcraft Ltd
01.2001 - Current
  • Managed day-to-day aspects of a multi-million-dollar business, while working on a team of four
  • Reported directly to the president, and sales manager
  • Targeted specific areas to grow business with existing customers and cultivate new customers, both online and in-store level
  • Collaborated with additional departments, including procurement, logistics, customer service, and warehouse
  • Conducted research and development of new product lines, which encompassed sourcing seasonal items
  • Managed all product development, including creation and inception, and worked with Chinese suppliers to ensure all customer needs and requirements are met
  • Prepared and helped with customer presentations
  • Managed major accounts, including well-known companies such as Hudson’s Bay, Loblaws, Canadian Tire and Rexall
  • Negotiated contracts and pricing with customers and suppliers
  • Developed programs to achieve maximum sales volumes / margins for the customer targets
  • Finalized all programs with buyers directly and monitored all business stages to promote customer satisfaction
  • Utilized customers SAP portals and third-party programs
  • Utilized spreadsheets to track purchase orders and ensured timely and complete shipping
  • Oversaw customer service duties to ensure that all orders and additional requirements were met or exceeded
  • Worked with the quality control group on procedures pertaining to all major accounts
  • Personally inspected goods in the warehouse and ensured orders were problem-free
  • Coordinated and managed 100 sales reps in USA and Canada
  • Managed, supported and provided sales tools to sales reps
  • Implemented wireless POS system.

Office Manager

Allied Asia
09.1998 - 01.2001
  • Managed the full cycle inventory process, including receiving products, replenishing goods, and keeping inventory accounts on-track
  • Utilized Facetwin software
  • Reported to the President and the VP
  • Performed various administrative duties, including reporting and inventory analysis
  • Worked with the customer service department to receive orders and handle transactions in a professional manner
  • Ensured inventory levels were adequate to fill orders and collaborated with the logistics department on timely delivery
  • Processed daily sales reports for all executives, which charted sales progressions
  • This allowed the company to be proactive and keep track of adjustments
  • Collaborated with the sales manager to create programs for national accounts, which led to successful business relationships with customers, including the LCBO
  • Maintained the computer system, updating inventory details and managing information transfer
  • Played a key role in the implementation of SLDATA system (Palm Pilot POS), which created a new level of business
  • This allowed sales representatives to process orders instantly while travelling.

Education

AEC / DEP or Skilled Trade Certificate - COMPUTER PROGRAMING

CIT
Brampton, ON
06.1998

Skills

  • Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Organization and Time Management
  • Microsoft Office
  • Networking
  • Relationship Building
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Written Communication
  • Troubleshooting
  • Critical Thinking

Accomplishments

  • Acquired 1 new major retailer per year.
  • Increased sales by 30% in 2021 and by 47% in 2022

References

REFERENCES WILL VALIDATE WORK ETHIC AND RESULTS

Affiliations

Volunteer at an animal rescue - All Paws Rescue.

Section name

Started to paint during COVID and Silver Sands Art Gallery in Port Dover picked up 5 of my paintings for their gallery. 

Timeline

National Accounts Business Development / Source and Product Development

Giftcraft Ltd
01.2001 - Current

Office Manager

Allied Asia
09.1998 - 01.2001

AEC / DEP or Skilled Trade Certificate - COMPUTER PROGRAMING

CIT

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Catherine Hatch