Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Catalyst Award for Leadership
Jone Panavas Award
Work Availability
Timeline
Generic

Catherine Giallo

Caledon,ON

Summary

Accomplished Sr. Manager at Softchoice LP, adept in strategic planning and cross-functional collaboration, significantly improved project delivery efficiency and team productivity. Leveraged data analytics for informed decision-making, achieving operational excellence and fostering strong stakeholder relationships. Demonstrated leadership in mentoring and operational improvements, directly contributing to enhanced customer satisfaction and profitability.

Overview

20
20
years of professional experience

Work History

Sr. Manager Accounts Receivable

Softchoice LP
01.2015 - Current
  • Fostered a productive and motivated team environment.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results including accurate cash forecasting, Y/Y decrease in DSO and reduced bad debt write offs.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training in SAP, Salesforce and fostering a collaborative work environment.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Evaluated hiring, firing, and promotions requests.
  • Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Provided strong leadership to enhance team productivity and morale.

Manager Accounts Receivable and Cash Application

Softchoice LP
01.2011 - 01.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Streamlined Audit process cross functionally to reduce time spent by 40%
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Supervisor, Accounts Receivable & Billing

Softchoice LP
12.2004 - 01.2011
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Reduced Billing Errors by 12% through training and process improvement

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Bachelor of Arts - History And Psychology

York University
Toronto, ON

No Degree - Law, Credit Law, Risk

Credit Institute of Canada
Toronto, ON
01-2026

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Data-driven decision making
  • Documentation and reporting
  • Data analytics
  • Cross-functional communication
  • Organizational improvement
  • Budget oversight

Accomplishments

  • Supervised team of 28 staff members.
  • Collaborated with team of 15 in the development of Monarch Project- SAP project improvement
  • Achieved 20% reduction of DSO through effectively implementing process improvements

Languages

English
Full Professional

Catalyst Award for Leadership

Award for leadership utilizing bench mark analytics and team engagement scores

Jone Panavas Award

Received Jone Panavas Award for leadership for cash management and leading Six Sigma project (Orange Belt Certified) to reduce merchant fees by 225k USD

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sr. Manager Accounts Receivable

Softchoice LP
01.2015 - Current

Manager Accounts Receivable and Cash Application

Softchoice LP
01.2011 - 01.2015

Supervisor, Accounts Receivable & Billing

Softchoice LP
12.2004 - 01.2011

Bachelor of Arts - History And Psychology

York University

No Degree - Law, Credit Law, Risk

Credit Institute of Canada

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Catherine Giallo