Catherine Gerroir
Whitby,ON
Summary
Dynamic entrepreneur with a proven track record at Ajax Aquatic Club and CG Swim School enhancing customer satisfaction and optimizing operations in all areas.
Skilled in operations management and customer relations.
Knowledgeable Professional Swim Coach with extensive experience in business ownership and management. Successfully co-led company, implementing strategic initiatives that enhanced operational efficiency, team leadership and drove profitability.
Offering strong foundation working with school age children with years of experience teaching many aspects of this sport including the importance of time management, hard work, consistency, dedication and goal setting in order to reach their potential at all levels.
Our club was successful in developing athletes from Novice thru Olympians.
I have an with eagerness to learn and grow within this new role.
I am ready to use my years of experience in assisting the development of students.
I feel I have the years of experience and communication skills to work in an assistant teaching role.
I look forward to a new challenge and would love the opportunity to work with students in this new chapter in my own life.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Co-Owner/Operator Ajax Aquatic Club
Catherine Gerroir
06.2016 - 07.2023
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- I have many years of experience in problem solving in all areas of this sport.
- I was able to manage all athlete or parental concerns successfully in many various situations that arose over the years.
Owner/Operator CG Swim School
Owner
09.1992 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
W.A. Porter Collegiate
06-1977
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Sales strategies
- Records management
- Operations management
- Business development
Languages
English
Elementary
Accomplishments
- Our Ajax Aquatic club team was successful in development of all athletes in every level of this sport from Novice thru Olympian. I was a part of the process as these athletes take years to develop
Affiliations
- Swim Canada
- Swim Ontario
- Lifesaving Society
Certification
- Red Cross instructor 1982-2023
- Lifesaving Instructor 1982- present
- Swim for Life Instructor Trainer 2024 -present
- NCCP Level 2 Swim Coach -1989-present
- NL (National Lifeguard) 1982-present
- Bronze Examiner 2000-present
- First Aid Instructor/Examiner 2000-present
- First Aid/CPR C trained -1982 - present
Interests
- Cooking- I enjoy experimenting with many various types of foods from many cultures
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Music
- I have travelled extensively an love learning and experiencing other cultures
- I enjoy exploring famous landmarks, historical sites, and cultural attractions in every new destination
- Watching Movies and TV Shows
- Committed to improving personal fitness through regular participation in swimming, biking, walking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkLocation Preference
On-SiteImportant To Me
Work-life balanceQuote
You miss 100% of the shots you never take.
Wayne Gretzky
Software
Word, Excel
Timeline
Co-Owner/Operator Ajax Aquatic Club
Catherine Gerroir
06.2016 - 07.2023
Owner/Operator CG Swim School
Owner
09.1992 - 03.2020
High School Diploma -
W.A. Porter Collegiate
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