Catherine Fugulin

Store Coordinator and Workforce Scheduler | 2022 - PRESENT

• Coordinated daily operations for a team of 50 employees across various provinces.
• Expertly managed and monitored contact volumes, ensuring a consistently high standard of customer service.
• Oversaw store openings and closings, managed payroll, and coordinated staff schedules.
• Conducted performance analysis and provided KPI reports to support organizational and team growth.

Bilingual Corporate and Group Sales Leader 2018-2022

• Built and nurtured strong relationships with corporate clients and partners.
• Identified and developed new sales opportunities within corporate groups.
• Designed and implemented customized sales strategies to meet client needs and achieve company goals.
• Managed the entire sales process, from prospecting to closing deals, ensuring client satisfaction throughout.
• Collaborated with internal teams (marketing, product, customer service) to ensure seamless client experiences.

Bilingual Customer Care Advisor | 2017 - 2018

• Delivered outstanding customer service, ensuring smooth order processing for both members and guests.
• Confidently handled complex orders and resolved issues with the best interests of the customer and company in mind.
• Focused on meeting KPIs and continuously improving processes through feedback and best practices.

• Dynamic restaurant manager with over 9 years of experience leading fast-paced operations.
• Specialized in enhancing operational efficiency, boosting customer satisfaction, and driving revenue growth.
• Demonstrated strong leadership in training and developing staff.