Summary
Overview
Work History
Education
Skills
Languages
Cleaning, entrepreneur, helping people, outgoing, versatile, hard worker in anything I do.
Timeline
Generic

Catherine Fillmore

Mildmay,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Circle K
03.2014 - 05.2019
  • Managed timely and effective replacement of damaged or missing products.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.

Personal Support Worker

Maple Court Senior Living
04.2016 - 05.2017
  • Scheduled daily and weekly care hours for client caseload.
  • Educated family members on best practices for supporting their loved one''s needs at home.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Recorded status and duties completed in logbooks for management.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Personal Support Worker

Care Partners Assisted Living
01.2012 - 06.2016
  • Scheduled daily and weekly care hours for client caseload.
  • Educated family members on best practices for supporting their loved one''s needs at home.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Education

No Degree - Business Management

Trillium University
Kitchener, ON
02.2011

Skills

  • Active Listening
  • Direct Sales
  • Conflict Resolution
  • Credit adjustments
  • Customer satisfaction measurement
  • Account updating
  • Customer Relationship Management (CRM)
  • Multi-line phone talent
  • Clerical Support
  • Prioritization
  • Filing
  • Teamwork and Collaboration
  • Sales and Upselling
  • Store maintenance
  • Professional telephone demeanor
  • Product Promotion
  • Customer Service
  • Problem Resolution
  • Calm and Professional Under Pressure
  • Customer Relations

Languages

English
Elementary

Cleaning, entrepreneur, helping people, outgoing, versatile, hard worker in anything I do.

I am a quick Learner and put my everything into what job I am asked to do

I truly enjoy helping people with anything they are in need of Such as Personal care, housework, shopping. Etc.

I run a part time business selling Scentsy and enjoy satisfying people's needs. 

I go over and above with anything I do on a daily basis both in home and in the public.

Love to make people smile and love being the person they can rely on.


Timeline

Personal Support Worker

Maple Court Senior Living
04.2016 - 05.2017

Customer Service Representative

Circle K
03.2014 - 05.2019

Personal Support Worker

Care Partners Assisted Living
01.2012 - 06.2016

No Degree - Business Management

Trillium University

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Catherine Fillmore