Catherine Espinosa
Murrieta
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader/Barista
The Press Espresso
Murrieta, CA
08.2024 - Current
- Supervised daily operations to ensure consistent service quality and efficient workflow.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented quality control measures to enhance beverage consistency and customer satisfaction.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Maintained cleanliness and organization of work areas to comply with health and safety standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista
Intazza Coffee
Temecula, CA
08.2023 - 08.2024
- Provided exceptional customer service, enhancing overall guest experience.
- Prepared high-quality beverages using espresso machines and brewing equipment.
- Assisted in training new baristas on beverage preparation techniques and menu offerings.
- Maintained cleanliness and organization of workstations and customer areas.
- Maintained regular and consistent attendance and punctuality.
Shift Lead/Cashier
Luna Grill
Temecula, CA
08.2022 - 08.2024
- Supervised daily operations, ensuring efficient workflow and compliance with company standards.
- Trained and mentored team members, improving overall service quality.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Built positive rapport with customers and staff through effective communication.
Education
High School Diploma -
Murrieta Mesa High School
Murrieta, CA06-2020
Skills
- Point of sale operation
- Beverage preparation
- Stock management
- Team leadership
- Team supervision
- Problem-solving
- Conflict management
- Attention to detail
- Verbal communication
- Positive attitude
Certification
- CPR Training
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader/Barista
The Press Espresso
08.2024 - Current
Barista
Intazza Coffee
08.2023 - 08.2024
Shift Lead/Cashier
Luna Grill
08.2022 - 08.2024
High School Diploma -
Murrieta Mesa High School