Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Catherine E Scully

Halifax,NS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pastry Chef

Olive & Bonacini
05.2023 - Current
    • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
    • Implemented efficient production techniques, reducing waste and improving overall pastry quality.
    • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule, with full responsibility for the production of French Pastry for 5 Restaurants.

BAKER

Local Source Market
01.2022 - 05.2023
  • Produced consistently high-quality baked goods for customers.
  • Responsible for staff scheduling in addition to mainlining consistent inventory controls.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Co-ordinating Manager

Ikea Resolutions
03.2014 - 11.2020
  • At Ikea I was point of contact for shipping/receiving and any and all sales related issues
  • Design and Creation of Coordinating Manager position in 4 stores throughout Ontario and Halifax NS
  • Management of all warranty and compensation claims to clients
  • Collaborated with various departments for seamless integration of projects, ensuring smooth transitions between stages and reducing bottlenecks.
  • Established strong partnerships with external stakeholders including clients, vendors, and regulatory agencies for successful project outcomes.
  • Safeguarded compliance with industry regulations by staying current on updates and disseminating relevant information to team members accordingly.

Front Desk Supervisor

Travel Lodge
02.2013 - 03.2014
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members, for a 152-room hotel in a busy downtown location covering staff of 4 agents, 10 housekeepers and 2 security officers inclusive of payroll.

Shift Supervisor

McDonalds
02.2013 - 03.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.

Front Desk Supervisor & Night Audit

Comfort Inn
01.2011 - 02.2013
  • Supervised the front desk for a 60-room hotel covering a staff of 4 agents and 4 Housekeepers
  • Management and completion of all payroll and scheduling activities for all staff in addition to the completion of daily cash and reconciliation reporting for senior management.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Shift Supervisor

Walmart
01.2011 - 02.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

RECEPTIONIST

Canadian Red Cross
01.2011 - 06.2011
  • Actively involved in the HIP (Humanitarian Issues program) dealing with health equipment rentals, donations, etc
  • Responsible for the presentation of all workshops for schools and local youth.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

Hospitality Mgmt - Hospitality Management

St Clair College
Windsor, ON
05.2013

Culinary Mgmt -

St Clair College
Windsor, ON
05.2011

TVDSB/SWAC -

Fanshawe College
London, ON
05.2009

Skills

  • Staff Scheduling
  • Payroll Preparation
  • BarTending
  • Customer Service
  • Banquet Serving
  • Opening and Closing
  • Reconciliation reporting
  • Pastry Techniques
  • Pastry preparation
  • Ingredient Knowledge
  • Menu Planning
  • Restaurant Experience

Certification

  • Point of Sales Certification
  • Smart Serve Certification
  • Service Excellence Certification
  • Food Handlers Certification

Volunteer Experience

  • Life Spin – Halifax Nova Scotia
  • My Sisters Place – London Ontario
  • St Anne’s Church – London Ontario
  • TD Shore Cleanup – London Ontario
  • Red Cross Fundraising – London Ontario

Languages

English
Native or Bilingual

Timeline

Pastry Chef

Olive & Bonacini
05.2023 - Current

BAKER

Local Source Market
01.2022 - 05.2023

Co-ordinating Manager

Ikea Resolutions
03.2014 - 11.2020

Front Desk Supervisor

Travel Lodge
02.2013 - 03.2014

Shift Supervisor

McDonalds
02.2013 - 03.2014

Front Desk Supervisor & Night Audit

Comfort Inn
01.2011 - 02.2013

Shift Supervisor

Walmart
01.2011 - 02.2013

RECEPTIONIST

Canadian Red Cross
01.2011 - 06.2011

Hospitality Mgmt - Hospitality Management

St Clair College

Culinary Mgmt -

St Clair College

TVDSB/SWAC -

Fanshawe College

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Catherine E Scully