Summary
Overview
Work History
Education
Skills
Affiliations
Commander Coin of Excellence Dental Assistant and Medical Support Assistant 2019/2023
Timeline
Generic

Catherine Escalante

Marina

Summary

Compassionate and detail-oriented Medical Support Assistant with a proven track record at Presidio of Monterey Dental Clinic. Expert in electronic health records management and patient scheduling, enhancing operational efficiency. Recognized for maintaining HIPAA compliance and providing exceptional patient care, ensuring a supportive environment for both patients and staff.

Overview

15
15
years of professional experience

Work History

Medical Support Assistant

Presidio of Monterey Dental Clinic
01.2011 - Current
  • Assisted in scheduling patient appointments and managing calendars efficiently.
  • Supported healthcare team by maintaining accurate patient records and documentation.
  • Communicated with patients to gather necessary information for medical history forms.
  • Coordinated with insurance providers to verify coverage and benefits for patients.
  • Utilized electronic health record systems to input and update patient data accurately.
  • Handled incoming calls, directing inquiries to appropriate staff members promptly.
  • Ensured cleanliness and organization of medical office environment for optimal workflow.
  • Participated in training sessions to learn protocols and improve operational efficiency.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.

Dental Assistant

Presidio of Monterey Dental Clinic
01.2011 - Current
  • Assisted dentists in chairside procedures, ensuring patient comfort and safety.
  • Maintained accurate patient records using digital management systems for streamlined workflows.
  • Prepared treatment rooms with necessary tools and materials for efficient procedure execution.
  • Educated patients on post-treatment care and oral hygiene practices to promote health outcomes.
  • Collaborated with dental team to optimize scheduling, reducing patient wait times effectively.
  • Trained junior staff on best practices in infection control and sterilization techniques to ensure compliance.
  • Implemented process improvements that enhanced operational efficiency in daily clinic activities.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Education

High School Diploma -

Watsonville High School
Watsonville, CA

Dental Assistant Certification -

Santa Cruz ROP Vocational Training
Santa Cruz, CA

Skills

  • Detail-oriented

  • Medical record assessment

  • HIPAA compliance

  • Patient communication

  • Patient care coordination

  • Electronic health records management

  • Customer service

  • Reliable team player

Affiliations

Department of Defense

Commander Coin of Excellence Dental Assistant and Medical Support Assistant 2019/2023

Received Commanders Coin of Excellence for Outstanding Service to Patients .

Timeline

Medical Support Assistant

Presidio of Monterey Dental Clinic
01.2011 - Current

Dental Assistant

Presidio of Monterey Dental Clinic
01.2011 - Current

High School Diploma -

Watsonville High School

Dental Assistant Certification -

Santa Cruz ROP Vocational Training

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Catherine Escalante