Catherine Dugrenier
Morrisville,VT
Summary
I am a highly reliable, motivated, and proactive person with a solid background in customer services and teaching skills. I am currently learning how to be an effective manager and how to listen efficiently to employees. Human relationships are easy for me and I can deal with change. I work hard to maintain excellent relationships with my colleagues and I am especially proud to be able to adapt to different situations and people.
Overview
8
8
years of professional experience
Work History
Cashier-Seller
SAQ
05.2021 - Current
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organizing schedules and assigning work rotation.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints and finding solutions that contributed to their satisfaction.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Cheerleading Coach
Bishop's University
09.2022 - 05.2023
- Enhanced team performance by implementing tailored training programs and personalized coaching techniques.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
Customer Service
Amédaka Evasion
01.2021 - 05.2021
- Strengthened communication skills through regular interactions with clientele.
- Managed time efficiently in order to complete the escape rooms at a precise time.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing the work.
- Always staying positive to offer an unique experience to the groups.
Gymnastics Coach
Les Elfes De Granby (Granby MultiSports)
09.2015 - 05.2021
- Created and implemented innovative strategies to engage kids in their fun learning journey.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
- Developed relationships with parents to provide ongoing support and encouragement.
Education
Bachelor of Arts - Pre-Clinical Psychology
Bishops University
Lennoxville, Qc04.2025
Skills
Planning
- Successfully organizing schedules and plans and following them through Making sure the assigned job is well done and I do follow-ups to become better Acquired over 4 years of experience by planning schedules and classes
Time Management
- Following tight schedules and working well under stressful situations Dealing with change is easy, and I can find the best solution fast
Teaching
- Great and effective communicator and adapt to different situations and make the best of it Empathetic listener and I always want what's best for people Acquired 10 years of experience as a coach
Leadership
- Ease to take in charge groups of people and lead them in the right direction Set a great example and adapt to be what others need
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Cheerleading Coach
Bishop's University
09.2022 - 05.2023
Cashier-Seller
SAQ
05.2021 - Current
Customer Service
Amédaka Evasion
01.2021 - 05.2021
Gymnastics Coach
Les Elfes De Granby (Granby MultiSports)
09.2015 - 05.2021
Bachelor of Arts - Pre-Clinical Psychology
Bishops University
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