Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Dorr

Brantford,ON

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at King West Medical Associates. Skilled in data entry and client relations, I excel in organizational efficiency and maintaining confidentiality. Achieved significant improvements in client service delivery through a service-oriented mindset and effective time management.

Overview

14
14
years of professional experience

Work History

Receptionist

King West Medical Associates
2012.06 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Store Associate

Fortinos Supermarket
2010.10 - 2012.06
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

    • Education

    Certificate Medical Receptionist -

    Everest College
    Hamilton, ON
    03.2012

    Skills

    • Organization skills
    • Time Management
    • Telephone skills
    • Data Entry
    • Customer/Client relations
    • Greeting and Seating Clients
    • Professional Demeanor
    • Service-oriented mindset
    • Basic accounting
    • Information Protection
    • Punctual and Reliable
    • Customer Complaint Resolution

    Languages

    English
    Full Professional

    Timeline

    Receptionist

    King West Medical Associates
    2012.06 - Current

    Store Associate

    Fortinos Supermarket
    2010.10 - 2012.06

    Certificate Medical Receptionist -

    Everest College

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    Catherine Dorr