Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Employee of the Month
Timeline
Generic

Catherine De Guzman

Toronto,ON

Summary

Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Canadian All Care
11.2024 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Deputy Returning Officer

Elections Ontario
02.2025 - 02.2025
  • Streamlined the voting process for disabled and elderly voters by identifying accessibility issues and implementing appropriate solutions.
  • Provided exceptional customer service by addressing voter concerns promptly and professionally, resulting in higher satisfaction levels.
  • Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.
  • Reduced wait times for voters by optimizing staffing levels and strategically scheduling breaks for team members.
  • Contributed to smooth Election Day operations by proactively troubleshooting potential issues and maintaining open lines of communication with team members.
  • Kept accurate records of voter registration data, ensuring all eligible citizens had access to vote on Election Day.
  • Participated in post-election debriefs with the Returning Officer, offering insights into areas for improvement in future elections.

Matt Processor E-Commerce

Hudson's Bay Company, HBC
05.2018 - 12.2024
  • Pick, pack, and ship online orders with accuracy and efficiency
  • Receive and process inbound merchandise, ensuring proper storage and inventory tracking
  • Handle returns and conduct inventory control in the ICQA department
  • Troubleshoot and resolve shipping issues in the outbound department
  • Operate pump trucks to move and organize stock safely
  • Maintain a well-organized warehouse and follow company standards for packaging and shipping

Supervisor

Canes Graphics Photography & Publication
03.2003 - 04.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.

Elderly Caregiver

Maple Leaf Training Centre Inc.
07.2001 - 09.2001
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Offered companionship and kindness to elderly patients.
  • Supported the clients family physically, emotionally, and psychologically for their loss.

Manager of Operations

Cunanan Digital Photo Studio
06.1996 - 02.2001
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Certificate of Technical Studies - Personal Support Worker

Canadian All Care
Toronto, ON
06-2025

Certificate of Technical Studies - Advanced Esthetics And Skin Care Medical Esthetics

North American COllege
Toronto, ON
11-2021

Certificate of Technical Studies - Live-in Caregiver Program Training Course

Maple Leaf Training Centre Inc.
Philippines
09-2001

Bachelor of Science - Physical Therapy

University of Baguio
Philippines
03-1996

Skills

    Support Worker:

  • Empathy and Compassion – Provided care and emotional support to individuals in need
  • Communication – Effectively communicated with clients, families, and team members
  • Problem-Solving – Addressed client needs and concerns, finding practical solutions
  • Teamwork – Collaborated with healthcare professionals and support teams to provide holistic care

    • Logistics Mat Processor:

  • Attention to Detail – Ensured accurate processing and handling of inventory and shipments
  • Time Management – Managed tasks efficiently to meet tight deadlines
  • Organization – Kept track of inventory, stock levels, and shipment schedules
  • Customer Service – Addressed customer concerns related to logistics and returns

    Manager of Operations:

  • Leadership – Led teams to achieve operational goals and ensure smooth daily operations
  • Problem-Solving – Resolved operational issues and implemented process improvements
  • Project Management – Managed multiple tasks and projects, ensuring they met deadlines and quality standards
  • Process Optimization – Analyzed and improved workflows to increase efficiency

    • Volunteer Deputy Officer at an Election:

  • Leadership and Team Coordination – Supervised and supported poll workers to ensure proper election procedures
  • Attention to Detail – Managed election materials, voter records, and ballot documentation
  • Communication – Assisted voters and coordinated with election officials to ensure smooth operations
  • Compliance and Integrity – Ensured adherence to election laws and procedures

Accomplishments

  • EMPLOYEE OF THE MONTH

    • "I was honored to be recognized as Employee of the Month at Hudson's Bay Company in February 2021. In my role as a logistics mat processor, I was dedicated to ensuring smooth operations and high-quality service. My focus on delivering excellent customer service, handling returns, and working efficiently in the logistics department were key factors in receiving this recognition."

Certification

  • First Aid Certification - Canadian Red Cross
  • WHMIS

Employee of the Month

"I was honored to be recognized as Employee of the Month at Hudson's Bay Company in February 2021. In my role as a logistics mat processor, I was dedicated to ensuring smooth operations and high-quality service. My focus on delivering excellent customer service, handling returns, and working efficiently in the logistics department were key factors in receiving this recognition."

Timeline

Deputy Returning Officer

Elections Ontario
02.2025 - 02.2025

Personal Support Worker

Canadian All Care
11.2024 - Current

Matt Processor E-Commerce

Hudson's Bay Company, HBC
05.2018 - 12.2024

Supervisor

Canes Graphics Photography & Publication
03.2003 - 04.2014

Elderly Caregiver

Maple Leaf Training Centre Inc.
07.2001 - 09.2001

Manager of Operations

Cunanan Digital Photo Studio
06.1996 - 02.2001

Certificate of Technical Studies - Personal Support Worker

Canadian All Care

Certificate of Technical Studies - Advanced Esthetics And Skin Care Medical Esthetics

North American COllege

Certificate of Technical Studies - Live-in Caregiver Program Training Course

Maple Leaf Training Centre Inc.

Bachelor of Science - Physical Therapy

University of Baguio

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Catherine De Guzman