Overview
Work History
Education
Skills
Timeline
Generic

Catherine De Guia

Toronto,Canada

Overview

13
13
years of professional experience

Work History

Assistant Team Leader

Christie Gardens Apartments & Care
03.2023 - Current
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Housekeeper

Christie Gardens Apartments & Care
02.2020 - 03.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Laundry Aide

Talk of the Table
10.2012 - 02.2020
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
  • Inspected clothing items for damage or stains, treating them appropriately before laundering.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
  • Increased overall efficiency by regularly performing routine maintenance on washing machines, dryers, and other equipment.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Reduced lost items by implementing an effective labeling system for client belongings.
  • Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
  • Collected soiled tablecloths, napkins, and draperies after large events.
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.

Education

Personal Support Worker

Academy of Learning Career College
Bay And Queen
10.2023

Business Administration -

Academy of Learning Career College
Bay And Queen
01.2021

Bachelor Of Secondary Education -

University of Pangasinan
Dagupan City, Philippines
03.1999

Skills

  • Records management
  • Training and mentoring
  • Sales support
  • Employee performance management
  • Employee motivation and discipline
  • Personnel management
  • Task delegation
  • Policy enforcement
  • Employee relations
  • Team building
  • Safety and compliance
  • Staff motivation and discipline
  • Customer service
  • Documentation and reporting

Timeline

Assistant Team Leader

Christie Gardens Apartments & Care
03.2023 - Current

Housekeeper

Christie Gardens Apartments & Care
02.2020 - 03.2023

Laundry Aide

Talk of the Table
10.2012 - 02.2020

Personal Support Worker

Academy of Learning Career College

Business Administration -

Academy of Learning Career College

Bachelor Of Secondary Education -

University of Pangasinan

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Catherine De Guia