Catherine C. Pasana
Grande Prairie,Canada
Summary
Reliable, hardworking, and dedicated professional with a strong focus on providing exceptional customer service. Skilled in following instructions and collaborating effectively within a team-oriented environment. Energetic and personable individual with excellent interpersonal and communication skills, adept at building positive relationships with managers, staff, and customers. Committed to tackling any task with determination and successfully seeing it through to completion. Possesses a strong work ethic and a quick ability to learn and adapt to various aspects of any job.
Overview
30
30
years of professional experience
Work History
Restaurant Manager
Tim Hortons
12.2007 - Current
- Work in a fast paced environment, fostering excellent time management skills in order to complete tasks effectively and efficiently
- Deliver top-notch customer service
- Displayed a strong work ethic when completing tasks at hand, performing tasks efficiently and accurately
- Trainer and motivator
- Do the cash management
- Do the ordering of store supplies
- Utilized excellent troubleshooting skills to effectively deal with complaints, requests or any issues with staff and customers
- Support the owner in the day-to-day operations of the fast paced store
- Guide, train and coach new and existing employees to ensure that every employee has the skills and knowledge to excel in their jobs
- Demonstrate standard operating procedures you produce on going and consistent training that positively affects the overall operations
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Goldilocks Bakeshop
09.1994 - 01.2007
- Company Overview: Philippines
- Work in a fast paced environment
- Works effectively with co-workers and attends customer inquiries and complaints
- Sets schedules and regulates workflow
- Monitors performance of immediate subordinates based on set indicators
- Monitors activities in the store and initiates productivity programs in his work area
- Consistently implements the company policies/rules and regulations and approves the appropriate in consultation with immediate superior
- Support the superior in the day-to-day operations
- Philippines
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
Manila, Philippines03.1994
Skills
- Excellent Customer Service
- Team-Oriented Work Environment
- Time Management
- Problem Solving
- Organizational Skills
- Communication & Interpersonal Skills
- Cash Handling
- Food Preparation
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Languages
English
Professional Working
Timeline
Restaurant Manager
Tim Hortons
12.2007 - Current
Restaurant Manager
Goldilocks Bakeshop
09.1994 - 01.2007
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
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