Catherine Clifford
Kensington,PE
Summary
Empathetic treatment coordinator with a passion for clearly presenting treatment options to patients. Strong knowledge of treatment planning, scheduling, payment processing, insurance and financing options. Excellent understanding of dental treatments and procedures. Several years of experience in customer service and great patient relations.
Overview
21
21
years of professional experience
Work History
Treatment Coordinator
Desired Smiles
Burlington, Ontario
03.2016 - 09.2018
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Communicated with patients regarding treatment options and financial arrangements.
- Coordinated patient appointments and treatment plans for optimal scheduling efficiency.
- Managed patient records using clinic management software for accurate documentation.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
Treatment Coordinator
Dr. Marko
Newmarket, Ontario
05.2009 - 11.2015
- Managed patient records using clinic management software for accurate documentation.
- Provided education and resources to help patients understand their treatment options.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
Dental Hygenist
Dr. Larry Tharpe
Grand Cayman, BVI
06.1999 - 06.2004
- Customized prophylactic treatment to individual patients' needs.
- Took dental images and X-rays to identify areas of concern and presented to dentists for review.
- Performed periodontal charting to record the condition of patients' gums.
- Assessed overall oral health by examining teeth and gums for signs of disease or other irregularities.
- Maintained accurate records of patient treatment plans using electronic medical records software.
- Managed dental records and entered information into system, keeping important patient information on file.
- Administered local anesthetics prior to dental treatments when necessary.
- Sterilized dental instruments before each procedure according to infection control protocols.
Dental Hygienist
Dr. Paul Andrews
Mississauga
06.1997 - 05.1999
- Demonstrated use of dental instruments, including scalers, curettes, air polishers, and ultrasonic devices.
- Accurately collected and recorded patient medical and dental histories.
- Took dental images and X-rays to identify areas of concern and presented to dentists for review.
- Customized prophylactic treatment to individual patients' needs.
- Developed treatment plans based on diagnosis and discussed with dentists.
- Provided exceptional patient care and comfort during dental procedures.
Education
RDH - Dental Hygeine
George Brown College
Toronto, ON05-1997
CDA/ PDA - Dental Assisting
George Brown College
Toronto05-1995
Skills
- Patient outreach and Follow-up
- Articulate communication
- Patient care coordination
- HIPAA compliance
- Effective communication
- Customer relationship management
- Clinic software
- Problem solving
Timeline
Treatment Coordinator
Desired Smiles
03.2016 - 09.2018
Treatment Coordinator
Dr. Marko
05.2009 - 11.2015
Dental Hygenist
Dr. Larry Tharpe
06.1999 - 06.2004
Dental Hygienist
Dr. Paul Andrews
06.1997 - 05.1999
RDH - Dental Hygeine
George Brown College
CDA/ PDA - Dental Assisting
George Brown College