Catherine Chan
Summary
Detail-oriented and adaptable administrative professional with over 7 years of experience contributing to team success. Technical expertise in land development, planning processes, and customer service to support the efficient and accurate processing of client requests. Motivated to learn, grow, and excel in a Addressing Technician role.
Overview
13
13
years of professional experience
Work History
Licensing Advisor
City of Edmonton
10.2023 - Current
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Handled initial review of zoning and regulations for new business licence applications.
- Reviewed architectural drawings and building plans for licence applications.
- Ensured address accuracy for business licenses while adding buildings, suites, and entryways to the application in POSSE.
- Coordinated with Planners and Planning Technicians to resolve licensing-related issues.
311 Agent
City of Edmonton
10.2016 - 10.2023
- Assisted in processing complex customer requests, referring calls to proper authorities when necessary and initiating service requests.
- Managed the shared email account for 311 inquiries.
- Maintained and tracked records of client communications, transactions, and other relevant documentation for seamless operations within the agency.
- Collaborated with stakeholders and various departments to assist with client requests.
311 Agent (Summer Student)
City of Edmonton
05.2012 - 08.2016
Education
Bachelor of Arts - Human Geography, Economics Minor
University Of Alberta
01-2016
High School Diploma -
St. Mary's Catholic School
01-2012
Skills
- Planning & Permitting: Thorough understanding of City of Edmonton’s planning process, licence, and permit applications
- Technical Skills: Experienced in Google Suite, POSSE, CRM/SAP and GIS-based tools for spatial data analysis and documentation
- Customer Service: Well-developed communication skills for responding to inquiries, composing professional letters, and assisting various stakeholders
- Project Management: Ability to manage multiple tasks, meet deadlines, and prioritize work under tight timelines
References
Available upon request.
Timeline
Licensing Advisor
City of Edmonton
10.2023 - Current
311 Agent
City of Edmonton
10.2016 - 10.2023
311 Agent (Summer Student)
City of Edmonton
05.2012 - 08.2016
Bachelor of Arts - Human Geography, Economics Minor
University Of Alberta
High School Diploma -
St. Mary's Catholic School
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