Native fluency, with professional-level written and verbal communication in both French and English.
Experienced and results-driven customer service professional with over 20 years of supporting diverse client bases in both English and French. Proven track record of leading service excellence, managing complex customer inquiries, adept at resolving escalated issues, ensuring customer satisfaction, and bridging communication gaps across cultural and linguistic lines. Skilled in CRM, Syspro, and technical troubleshooting.
Translated support documentation, FAQs, and service updates to ensure consistency and clarity for both French and English-speaking users.
Language liaison between internal teams and Québec retailers/consumers.