Catherine Bruley
Coniston,ON
Summary
Dynamic Senior Project Officer at Canada Revenue Agency with a proven track record in optimizing project performance and fostering team collaboration. Skilled in income tax appeals resolution and mentoring, I drive innovation and efficiency through proactive risk management and effective communication, ensuring timely and fair outcomes in complex cases.
Overview
43
43
years of professional experience
Work History
Senior Project Officer
Canada Revenue Agency
02.2018 - 08.2025
- Expanded organizational capacity by identifying opportunities for growth and development within the team.
- Mitigated potential issues by proactively identifying bottlenecks or challenges within the project scope before they could impact timelines or budgets.
- Optimized project performance with thorough risk assessments and proactive mitigation strategies.
- Facilitated knowledge sharing among team members to enable efficient problem-solving during critical project phases.
- Created efficiencies in the two Appeals Intake Centres in Sudbury and Surrey
- Detailed records kept within Excel, Microsoft Word and Sharepoint
- MS Teams
Team Leader
Canada Revenue Agency
03.2015 - 02.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with Appeals Headquarters in the creation of new workloads and legislation.
Appeals Officer/Resource Officer
Canada Revenue Agency
02.1983 - 02.2015
- Maintained detailed records of appeal cases, documenting findings and final decisions for future reference.
- Assisted colleagues with complex cases as needed, offering expertise and guidance to achieve favorable outcomes efficiently.
- Provided timely and accurate decisions on appeals, ensuring fairness and adherence to established policies.
- Participated in ongoing professional development opportunities, staying current on best practices in the field of appeals administration.
- Corresponded both verbally and with written correspondence to taxpayers, representatives, lawyers and litigation.
- worked with Excel, Microsoft word, MS Teams, Sharepoint
Education
No Degree -
Laurentian University
Greater Sudbury03-2006
High School Diploma -
Sudbury Secondary School
Greater Sudbury, ON06-1981
Skills
- Customer focus
- Training and mentoring
- Innovation and creativity
- Presentation
- Accounting
- Team Leading
- Income Tax Appeals resolution
- MS Teams
- Excel
- Word
- Sharepoint
Languages
English
Timeline
Senior Project Officer
Canada Revenue Agency
02.2018 - 08.2025
Team Leader
Canada Revenue Agency
03.2015 - 02.2018
Appeals Officer/Resource Officer
Canada Revenue Agency
02.1983 - 02.2015
No Degree -
Laurentian University
High School Diploma -
Sudbury Secondary School
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