Catherine Bouskela
Beaconsfield,QC
Summary
Dynamic professional with a proven track record at MCAP, adept in leveraging Articulate 360 and exceptional problem-solving abilities to enhance e-learning experiences and employee satisfaction. Demonstrated expertise in fostering teamwork and collaboration, ensuring high-quality standards, and adapting to new technologies. Achieved consistent productivity and quality, emphasizing trust and loyalty
Overview
16
16
years of professional experience
Work History
Senior Mortgage Service Representative (Bilingual)
MCAP Service
01.2022 - Current
- Maintained productivity and quality standards at all times.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
ELearning Developer (Support)
MCAP Service
12.2022 - 05.2024
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Ensured consistency across all e-learning modules by adhering to established style guides and branding guidelines.
- Streamlined the e-learning development process by utilizing rapid authoring tools such as Articulate Storyline and Vyond.
Customer Service Agent
Service Canada
03.2021 - 08.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Specialist
Lululemon Athletica
11.2009 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Yoga Instructor
Self Employed
11.2008 - 06.2020
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
Education
200 Hour Yoga Teacher Training - Hatha Yoga
Sun & Moon Yoga
Dorval, QC06.2012
DEC - Social Sciences
John Abbott College
Sainte-Anne-de-Bellevue, QC06.1993
Skills
- Articulate 360
- Vyond
- Learning Management Systems
- Video Creation and Editing Skills
- Time Management
- Problem-solving abilities
- Attention to Detail
- Organizational Skills
- Task Prioritization
- Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
ELearning Developer (Support)
MCAP Service
12.2022 - 05.2024
Senior Mortgage Service Representative (Bilingual)
MCAP Service
01.2022 - Current
Customer Service Agent
Service Canada
03.2021 - 08.2021
Customer Service Specialist
Lululemon Athletica
11.2009 - 02.2020
Yoga Instructor
Self Employed
11.2008 - 06.2020
200 Hour Yoga Teacher Training - Hatha Yoga
Sun & Moon Yoga
DEC - Social Sciences
John Abbott College
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