Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Catherine Antrobus

Ajax,ON

Summary

Dedicated individual with a solid background in high-volume office environments; focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.

Overview

10
10
years of professional experience

Work History

Executive Assistant

Mitacs Inc.
Toronto, ON
02.2020 - Current
  • Maintain executives calendars for the CRO and CPPO and their VP's to coordinate meetings across multiple time zones.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Maintain company confidence and protected business operations by keeping sensitive information confidential.
  • Tackle and address top-level, high-priority issues with professional administrative discretion.
  • Schedule and arrange travel and hotel reservations for meetings, conferences and seminars.
  • Support the Mitacs Research Council (MRC) , and\ the project management fo the Strategic Scientific Fund (SSF)
  • Project management for international delegations to France, Japan and South Africa
  • Forecasting needs and requests of multiple business units.

Investigations Associate

Ontario College of Pharmacists
Toronto, ON
10.2018 - 01.2020
  • Completed all administrative tasks relating to the filing, scanning, copying, faxing, mailing or emailing of documents relating to complaint and investigation files.
  • Continually examined work process and explored opportunities for improving efficiencies through technology, elimination or altering of work processes and make recommendations to the Assistant Manager and/or Manager. Worked within records management principles, departmental guidelines and policies and the Zone Approach to email management.
  • Assisted with file management and file building by gathering information during the course of an investigation, review and format investigation reports, and assisted with the analysis of information as instructed by the investigator assigned to the file, or Assistant Manager and/or Complaints & Resolutions Officer.
  • Assisted with coordinating internal and external meetings.

Operations Officer

CAMH Foundation
Toronto, ON
10.2017 - 10.2018
  • Expense reconciliation and reports for CFO, Account Manager, and Operations Manager
  • Liaison between HR department, clients. and members of the public for the Foundation
  • Determine project schedules and maintain timeline with proactive adjustments to workflow.
  • Donation processing using Raiser's Edge database
  • Ensuring quality standards for the Foundation, including on boarding and off boarding of staff
  • Purchasing of office supplies

Examination Assistant / Client Services Coordinator Assistant

The Alliance of Physiotherapy Regulators
Etobicoke, ON
02.2014 - 10.2017
  • Maintained up-to-date knowledge of exam policies, registration and application processes using MS Access database and IMis
  • Provided and communicated current information to exam candidates through email, telephone, and face-to-face meetings.
  • Created new processes and systems for increasing candidate satisfaction.
  • Resolved exam related issues and shared benefits of new technology.
  • Expert in Microsoft Access and application processing for different components of the PCE

Education

Bachelor of Arts - Gender And Women's Studies

Laurentian University
2015

Bachelor of Arts - Psychology

Lakehead University
2011

Skills

  • Client-focused
  • Results-oriented
  • Computer proficient/ Microsoft package/ AS400/ Salesforce
  • Records management
  • Detail oriented
  • Sensitive material handling

Accomplishments

  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. 
  • Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.
  • Managed call flow with up to 50 calls in queue per minute.
  • Exceeded corporate target for client satisfaction 3 months in a row.

References

References avaliable upon request.

Timeline

Executive Assistant

Mitacs Inc.
02.2020 - Current

Investigations Associate

Ontario College of Pharmacists
10.2018 - 01.2020

Operations Officer

CAMH Foundation
10.2017 - 10.2018

Examination Assistant / Client Services Coordinator Assistant

The Alliance of Physiotherapy Regulators
02.2014 - 10.2017

Bachelor of Arts - Gender And Women's Studies

Laurentian University

Bachelor of Arts - Psychology

Lakehead University

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Catherine Antrobus