Catherina Bockondas
Canada
Summary
Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.
Overview
7
7
years of professional experience
Work History
Reservation Agent
Octant Aviation
Longueuil, QC
01.2024 - Current
- Handle charter flight reservations for Cree clients.
- Liaise with airlines and service providers.
- Use specialized aviation software to manage bookings.
- Follow up on client files and provide customer support.
Passenger Service Agent
Avjet TSAS
Montréal, QC
01.2022 - 01.2023
- Announced departures and gate changes via PA system.
- Managed check-in, ticketing, and passenger assistance.
- Guided passengers and resolved unexpected situations calmly.
Sales Associate
Aldo Group
Montréal, QC
01.2019 - 01.2020
- Delivered attentive client service and processed transactions.
- Handled returns, promotions, and inventory management.
- Maintained visual standards and product presentation.
Education
Certificate - Business Administration
TÉLUQ University
Montreal, QC11-2025
High School Diploma -
École Honoré-Mercier
Montreal, QC06-2018
Skills
- Flight and charter coordination
- Client service and communication
- Organizational skills
- Confidentiality
- Problem solving
- Team collaboration
- Adaptability
- Airtable proficiency
- Microsoft 365 expertise
- Google Workspace knowledge
- CRM fundamentals
Languages
French – Native, English – Fluent, Lingala – Conversational
Timeline
Reservation Agent
Octant Aviation
01.2024 - Current
Passenger Service Agent
Avjet TSAS
01.2022 - 01.2023
Sales Associate
Aldo Group
01.2019 - 01.2020
Certificate - Business Administration
TÉLUQ University
High School Diploma -
École Honoré-Mercier