Ericka Martinez-Aldana
Montreal,QC
Overview
8
8
years of professional experience
Work History
Floor Manager
McDonald's Canada
02.2021 - 12.2023
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
Shipping Clerk
Maison D'uniforme Lemira Inc
06.2020 - 03.2021
- Improved shipping efficiency by streamlining packing and labeling processes.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
Production Line Leader
Hendriks Andres & Son Greenhouse Inc.
01.2019 - 08.2019
- Enhanced production efficiency by implementing strategic line management and optimizing workflow processes.
- Reduced downtime through proactive maintenance scheduling and regular equipment inspections.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
Swatch Assistant
Dominion Sample
06.2016 - 01.2019
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Diploma - Computer Graphics
Rosemount Technology Centre
Montreal, QC06.2024
Diploma - Business
Pius X Career Center
Montreal, QC06.2022
High School Diploma -
Galileo Adult Education Centre
Montreal, QC06.2017
Skills
- MS Office
- Computer Skills
- Department Management
- Operations Support
- Product Sales
- Inventory management
- Customer Service
- Operations Management
Languages
English
Spanish
French
Timeline
Floor Manager
McDonald's Canada
02.2021 - 12.2023
Shipping Clerk
Maison D'uniforme Lemira Inc
06.2020 - 03.2021
Production Line Leader
Hendriks Andres & Son Greenhouse Inc.
01.2019 - 08.2019
Swatch Assistant
Dominion Sample
06.2016 - 01.2019
Diploma - Computer Graphics
Rosemount Technology Centre
Diploma - Business
Pius X Career Center
High School Diploma -
Galileo Adult Education Centre
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