Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KELLY MCPHERSON

Shelburne,ON

Summary

Proven Customer Service Representative at Concentrix, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic complaint handling. Collaborated effectively in team settings, showcasing exceptional time management skills. Achieved a spotless work environment at Great Blue Heron Charity Casino, demonstrating a strong commitment to quality and safety. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Concentrix
Oshawa, ON
10.2018 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Housekeeper

Great Blue Heron Charity Casino
Port Perry, ON
04.2001 - 07.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Carpet and Upholstery cleaning
  • Stripping and waxing floors
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

No Degree - Women's Advocate And Human Rights

CAW Learning Centre
Port Elgin, ON

Paralegal Certificate - Law And Justice Studies

Ontario Business College
Oshawa, ON
06.1992

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Team Player as well as works well independently
  • Problem Resolution
  • Data Entry
  • Customer Relations
  • Time Management Skills
  • Conflict Resolution

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Concentrix
10.2018 - 08.2019

Housekeeper

Great Blue Heron Charity Casino
04.2001 - 07.2017

No Degree - Women's Advocate And Human Rights

CAW Learning Centre

Paralegal Certificate - Law And Justice Studies

Ontario Business College
KELLY MCPHERSON