Catharine Smith
Carrying Place
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Cook Manager
Gilmour's Meat
2014.09 - 2016.03
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Maintained an organized workspace in order to increase efficiency and customer satisfaction.
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
- Ensured timely preparation of dishes for large numbers of customers.
- Ability to use POS system
Customer Service Representative
Maxwell Paper Products
2012.09 - 2014.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ingersoll Rand Security Technologies
2002.09 - 2004.09
- Top account manager for western Canada
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Manager
Replacement Parts Depot Ltd.
1995.01 - 2002.04
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Etobicoke Collegiate Institute
Etobicoke, ON06.1994
Skills
- Knife Skills
- Food Pairings
- Food Plating
- Menu development
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Teamwork and Communication
- Strong Work Ethic
Languages
English
Native or Bilingual
Timeline
Cook Manager
Gilmour's Meat
2014.09 - 2016.03
Customer Service Representative
Maxwell Paper Products
2012.09 - 2014.08
Customer Service Representative
Ingersoll Rand Security Technologies
2002.09 - 2004.09
Customer Service Manager
Replacement Parts Depot Ltd.
1995.01 - 2002.04
High School Diploma -
Etobicoke Collegiate Institute