Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caterina Struc

Aurora

Summary

Experienced operations leader with 20+ years in customer service and business operations, including over a decade with the LCBO. Proven track record of building high-performing teams, driving store performance, and leading with integrity. Expert in retail operations, compliance, training, and health & safety. Known for delivering customer-first leadership while fostering community engagement and operational excellence.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Operations & Customer Service Leader (PFT)

LCBO #0671 - King City
04.2021 - Current
  • Lead daily store operations: opening/closing, DOP management, and cash office processes
  • Mentor and supervise staff with a focus on customer-first mindset and performance excellence
  • Manage vendor deliveries, warehouse inventory, and merchandising standards
  • Drive compliance with LCBO policies, including safety, Splan, and responsible retailing
  • Create and review manager reports; identify improvements for operational KPIs
  • Champion LCBO WOW programs and lead charitable initiatives

Customer Service Representative (Casual)

LCBO #0453 - Newmarket
09.2017 - 04.2021
  • Supported all operational functions: cashiering, cycle counts, merchandising, store open/close
  • Mentored new hires; recognized for leading store WOW efforts and community participation

Customer Service Representative (Fixed/Casual)

LCBO #0630 - Aurora
11.2012 - 09.2017
  • Delivered top-tier customer service and operational support across warehouse and merchandising
  • Led onboarding and training for seasonal staff, promoting LCBO service culture

National Accounts Service Rep

Decor Rest Furniture - Woodbridge
01.2001 - 01.2009
  • Managed customer experience across 50+ retail stores nationwide
  • Oversaw logistics, order fulfillment, quality assurance, and trade show operations

Accounting Clerk

Rite Chrome Furniture - North York
01.1994 - 01.2001
  • Handled accounts payable/receivable, payroll support, and supplier relations
  • Assisted in organizing trade show operations and logistics

Education

Business Management

York University
North York, Ontario
01.1994

OAC Graduate - undefined

Father Henry Carr CHS
Etobicoke, Ontario
01.1989

Skills

  • Extensive experience in retail operations
  • Leadership: 8 years as a Shift Leader, mentoring teams and driving engagement through LCBO WOW initiatives
  • Operations: Cash office, inventory, vendor coordination, payroll, scheduling, banking
  • Compliance & Safety: Health & Safety certified, Smart Serve, WSIB awareness, LCBO Splan enforcement
  • Technology: Skilled in Microsoft Office, Workforce Management tools, intranet/web-based systems
  • Community-Focused: Spearheaded charitable campaigns, local events, and store culture initiatives

Certification

  • Smart Serve Certified | First Aid Certified | PLE Certified
  • LCBO Product Knowledge Levels 1, 2, 3 | Service Knowledge
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)

Timeline

Operations & Customer Service Leader (PFT)

LCBO #0671 - King City
04.2021 - Current

Customer Service Representative (Casual)

LCBO #0453 - Newmarket
09.2017 - 04.2021

Customer Service Representative (Fixed/Casual)

LCBO #0630 - Aurora
11.2012 - 09.2017

National Accounts Service Rep

Decor Rest Furniture - Woodbridge
01.2001 - 01.2009

Accounting Clerk

Rite Chrome Furniture - North York
01.1994 - 01.2001

OAC Graduate - undefined

Father Henry Carr CHS

Business Management

York University
Caterina Struc