Catarina Oliveira
North York,Canada
Summary
Dedicated professional with a background in educational support, bringing strong communication and organizational skills to client-facing roles. Experienced in managing responsibilities with attention to detail and efficiency. Eager to transition these skills to a bank teller role by delivering exceptional customer service and ensuring accurate financial transactions.
Overview
17
17
years of professional experience
Work History
Educational Assisstant
Toronto Catholic District School Board
Toronto, ON
01.2023 - Current
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
Language Instructor Portuguese
York Catholic District School Board
Aurora, ON
09.2022 - 06.2023
- Facilitated learning of Portuguese language using variety of instructional methods, resources and technological tools.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Designed and administered assessments to evaluate student progress and comprehension.
- Improved students'' oral and written communication skills through interactive language exercises and group projects.
- Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
- Utilized various teaching techniques such as role-playing, storytelling, and group discussions to create engaging classroom experiences that catered to different learning styles.
TEFL Teacher
Clifton College
Portugal
09.2020 - 06.2022
- Educated students in basics of English grammar and conversational speaking.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Set assessments to measure student progress and identify growth opportunities.
Supply Child & Youth Worker/ Supply Educational Assistant
Simcoe County District School Board
Simcoe, ON
01.2017 - 06.2019
- Provided key emotional support to special needs youth.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained safety and security by overseeing students in recess environments.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Conducted thorough assessments to identify clients'' emotional, behavioral, or developmental issues requiring intervention or support services.
- Implemented behavior modification strategies to address challenging behaviors exhibited by students.
Child & Youth Worker
Upper Canada Child Care
Alliston, ON
09.2016 - 08.2017
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Supervised and monitored the safety of children.
- Prepared and organized mealtimes and snacks for children.
- Organized activities and implemented a curriculum that allows children to learn about the world and explore their interests.
- Changed diapers of infants and toddlers.
- Kept rooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Server/Cashier/Baker
Caldense Bakery
Mississauga, ON
12.2007 - 06.2012
- Maintained a clean and hygienic work area in accordance with health and safety regulations.
- Decorated baked products by applying icings, toppings and glaze to achieve a finished appearance.
- Placed dough in pans, molds, or on sheets before depositing in ovens for baking.
- Managed transactions with customers using cash registers and collecting payments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
Education
Advanced Diploma - Child & Youth Worker
Humber College
12.2015
Skills
- Strong work ethic
- Reliability and punctuality
- Dedicated team player
- Effective communication
- Attention to detail
- Professionalism and courtesy
- Listening and comprehension
- Customer relationship development
References
- Annunziata Di Palma, annunziata.dipalma@ycdsb.ca, (647) 467-8277, York Catholic District School Board (Aurora, ON)
- Susana Neves, SUSANANEVES@CLIFTONCOLLEGE.PT, (011351)919-132-860, Clifton College (Portugal)
- Corinne Murchie, CORINNE.MURCHIE@COMPASS-CANADA.COM, (705)435-5561, Compass Group Inc (Honda, Alliston)
Additionalinformation - Volunteerexperience
Youth Club President at the Portuguese Culture Club Mississauga: 2008-2010
- Planned Portuguese culture events.
- Helped prepare for events by setting up the tables and decor.
- Helped with the after school program for kids ages 4-12 years old.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Educational Assisstant
Toronto Catholic District School Board
01.2023 - Current
Language Instructor Portuguese
York Catholic District School Board
09.2022 - 06.2023
TEFL Teacher
Clifton College
09.2020 - 06.2022
Supply Child & Youth Worker/ Supply Educational Assistant
Simcoe County District School Board
01.2017 - 06.2019
Child & Youth Worker
Upper Canada Child Care
09.2016 - 08.2017
Server/Cashier/Baker
Caldense Bakery
12.2007 - 06.2012
Advanced Diploma - Child & Youth Worker
Humber College