Catarina Oliveira
North York,Canada
Summary
Dedicated professional with a background in educational support, bringing strong communication and organizational skills to client-facing roles. Experienced in managing responsibilities with attention to detail and efficiency. Eager to transition these skills to a bank teller role by delivering exceptional customer service and ensuring accurate financial transactions.
Overview
17
17
years of professional experience
Work History
Educational Assisstant
Toronto Catholic District School Board
01.2023 - Current
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
Language Instructor Portuguese
York Catholic District School Board
09.2022 - 06.2023
- Facilitated learning of Portuguese language using variety of instructional methods, resources and technological tools.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Designed and administered assessments to evaluate student progress and comprehension.
- Improved students'' oral and written communication skills through interactive language exercises and group projects.
- Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
- Utilized various teaching techniques such as role-playing, storytelling, and group discussions to create engaging classroom experiences that catered to different learning styles.
TEFL Teacher
Clifton College
09.2020 - 06.2022
- Educated students in basics of English grammar and conversational speaking.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Set assessments to measure student progress and identify growth opportunities.
Supply Child & Youth Worker/ Supply Educational Assistant
Simcoe County District School Board
01.2017 - 06.2019
- Provided key emotional support to special needs youth.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained safety and security by overseeing students in recess environments.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Conducted thorough assessments to identify clients'' emotional, behavioral, or developmental issues requiring intervention or support services.
- Implemented behavior modification strategies to address challenging behaviors exhibited by students.
Child & Youth Worker
Upper Canada Child Care
09.2016 - 08.2017
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Supervised and monitored the safety of children.
- Prepared and organized mealtimes and snacks for children.
- Organized activities and implemented a curriculum that allows children to learn about the world and explore their interests.
- Changed diapers of infants and toddlers.
- Kept rooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Server/Cashier/Baker
Caldense Bakery
12.2007 - 06.2012
- Maintained a clean and hygienic work area in accordance with health and safety regulations.
- Decorated baked products by applying icings, toppings and glaze to achieve a finished appearance.
- Placed dough in pans, molds, or on sheets before depositing in ovens for baking.
- Managed transactions with customers using cash registers and collecting payments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
Education
Advanced Diploma - Child & Youth Worker
Humber College
12.2015
Skills
- Strong work ethic
- Reliability and punctuality
- Dedicated team player
- Effective communication
- Attention to detail
- Professionalism and courtesy
- Listening and comprehension
- Customer relationship development
References
- Annunziata Di Palma, annunziata.dipalma@ycdsb.ca, (647) 467-8277, York Catholic District School Board (Aurora, ON)
- Susana Neves, SUSANANEVES@CLIFTONCOLLEGE.PT, (011351)919-132-860, Clifton College (Portugal)
- Corinne Murchie, CORINNE.MURCHIE@COMPASS-CANADA.COM, (705)435-5561, Compass Group Inc (Honda, Alliston)
Additionalinformation - Volunteerexperience
Youth Club President at the Portuguese Culture Club Mississauga: 2008-2010
- Planned Portuguese culture events.
- Helped prepare for events by setting up the tables and decor.
- Helped with the after school program for kids ages 4-12 years old.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Educational Assisstant
Toronto Catholic District School Board
01.2023 - Current
Language Instructor Portuguese
York Catholic District School Board
09.2022 - 06.2023
TEFL Teacher
Clifton College
09.2020 - 06.2022
Supply Child & Youth Worker/ Supply Educational Assistant
Simcoe County District School Board
01.2017 - 06.2019
Child & Youth Worker
Upper Canada Child Care
09.2016 - 08.2017
Server/Cashier/Baker
Caldense Bakery
12.2007 - 06.2012
Advanced Diploma - Child & Youth Worker
Humber College
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