Catanya Mulrain
Customer service
Toronto,ON
Summary
Committed Individual with a history of meeting company needs with consistent organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Field Service Technician
Alarm Guard Security Services
Toronto
04.2023 - 09.2024
- Performed annual and preventive system service maintenance.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Installed new components or replaced defective parts to restore functionality.
- Completed all necessary paperwork for service calls in a timely manner.
- Provided technical support to customers over the phone and via email.
- Responded promptly to emergency service requests from clients.
- Observed field safety protocols to prevent injuries and accidents.
- Communicated with vendors, upper management, and peers.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
Front Line Cashier
Mary Browns
Toronto
11.2020 - 12.2021
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained up-to-date knowledge of store products and services.
- Counted and balanced cashier drawers.
- Reported discrepancies between register totals and actual money received to supervisors.
- Offered customers carry-out service at completion of transaction.
- Handled returns and exchanges of merchandise in an efficient manner.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Maintained accurate records of all daily transactions.
- Greeted customers promptly and responded to questions.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Maintained work area and kept cash drawer organized.
Chef And Culinary Specialist
The Carlton Savannah
ST Anns
02.2013 - 12.2015
- Stored foods correctly using correct storage containers and labelling systems.
- Met with clients to discuss menus and meal options for weddings and banquets.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Checked quality of food products to meet high standards.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Checked quality of raw materials before use.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
Customer Service Representative
Aboutique Mall
ST James
11.2011 - 12.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
Sales Representative
Francis Fashion Shoe Locker
Port Of Spain
03.2009 - 08.2011
- Set up meetings with potential clients and listened to their wishes and concerns.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
Education
Medical Technology
IU Independence University
Salt Lake City, UT01-2017
High School Diploma -
Bryant & Stratton
Rochester NY01-2016
Academic Achievement Certificate - Mathematics
Mucurapo Junior Secondary School
Trinidad & Tobago09-2010
Skills
- Equipment maintenance
- Troubleshooting techniques
- Field safety protocols
- Customer service
- Technical support
- Communication skills
- Time management
- Problem solving
- System installation
- Teamwork and coordination
- Customer consulting
- Equipment inspection
- Repair and installation
- Training and mentoring
Timeline
Field Service Technician
Alarm Guard Security Services
04.2023 - 09.2024
Front Line Cashier
Mary Browns
11.2020 - 12.2021
Chef And Culinary Specialist
The Carlton Savannah
02.2013 - 12.2015
Customer Service Representative
Aboutique Mall
11.2011 - 12.2012
Sales Representative
Francis Fashion Shoe Locker
03.2009 - 08.2011
Medical Technology
IU Independence University
High School Diploma -
Bryant & Stratton
Academic Achievement Certificate - Mathematics
Mucurapo Junior Secondary School
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