Catalina Vera Pinela
Orangeville,Canada
Summary
Resourceful Hospitality Professional with over 15 years of experience in hotel operations. I’m eager to help you're company achieve its objectives, with my Hotel knowledge and skills. With a passion for customer service and a proven track record in providing excellent hospitality services, I am confident my qualifications will help the company achieve its objectives. . I am also Fluent in English and Spanish
Overview
14
14
years of professional experience
Work History
FIT Reservations Agent
Travel Brands
03.2024 - Current
- Generate revenue to contribute to overall objective
- Answer calls in timely, courteous and professional manner
- Provide excellent customer service
- Process bookings with accuracy and system used TTS and SABRE
- Stays current on products, services, promotions, procedures and technology
- Contribute to continuous departmental improvement
Hotel Manager
Best Western Plus
09.2020 - 03.2023
Room Attendant team lead/Restaurant server
Awaroa Lodge
03.2019 - 09.2020
Housekeeping Supervisor
Emirates One and Only Resort
09.2018 - 03.2019
Front Desk Agent
Harrigan’s Hunter Valley
03.2018 - 09.2018
Housekeeping Supervisor
Leisure Inn Hotel and Suite
03.2018 - 09.2018
Guest Service Supervisor
Blackrock Resort
08.2017 - 08.2018
Reservations Agent
Mountain Park Lodges
05.2016 - 08.2017
Front Desk Supervisor
Best Western TinWis
08.2015 - 05.2016
Front Desk Supervisor
Holiday Inn Express and Suites
08.2010 - 08.2015
Education
Some College (No Degree) - ESL
Canadian College of Educators
Mississauga, ONBatista training Certificate -
CBD College
07.2020
Teaching English as a Second Language -
Canadian College of Educators
12.2007
High School Diploma -
St.Augustine Secondary School
06.2005
Skills
Proficient in MicrosoftOffice,Word Excel,PowerPoint,Outlook,Opera,OnQ,Visual Matrix,Epic,PMS,Monet,Visual
Sabre,TTS
- Patience and composure
- Reservations assistance
- Customer Engagement
- Email Etiquette
- Upselling strategies
- Issue Resolution
- Cancellation Policies
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
FIT Reservations Agent
Travel Brands
03.2024 - Current
Hotel Manager
Best Western Plus
09.2020 - 03.2023
Room Attendant team lead/Restaurant server
Awaroa Lodge
03.2019 - 09.2020
Housekeeping Supervisor
Emirates One and Only Resort
09.2018 - 03.2019
Front Desk Agent
Harrigan’s Hunter Valley
03.2018 - 09.2018
Housekeeping Supervisor
Leisure Inn Hotel and Suite
03.2018 - 09.2018
Guest Service Supervisor
Blackrock Resort
08.2017 - 08.2018
Reservations Agent
Mountain Park Lodges
05.2016 - 08.2017
Front Desk Supervisor
Best Western TinWis
08.2015 - 05.2016
Front Desk Supervisor
Holiday Inn Express and Suites
08.2010 - 08.2015
Batista training Certificate -
CBD College
Teaching English as a Second Language -
Canadian College of Educators
Some College (No Degree) - ESL
Canadian College of Educators
High School Diploma -
St.Augustine Secondary School
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