Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catalina Toro

2191 Yonge St,ON

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Pastry Production

Tre Mari Bakery
Toronto, ON
10.2020 - Current


  • Trained new Pastry staff on procedures and managed performance for up to 4 team members.
  • Produced pastries, cakes, bread, and other desserts each day.
  • Maintained energy and enthusiasm in a fast-paced environment.

Manager of Operations

Casaregua Hostel
Mesa De Los Santos, , Colombia
01.2017 - 01.2021
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Explained hotel's policies and procedures to guests upon check-in.
  • Make Breakfast for guest in the Hostel.

Owner and Operation Manager

Moma Granola
Bogota, Colombia
09.2015 - 01.2020


  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Packed, labeled and shipped products to customers, providing accurate delivery timelines.
  • Provided customers with information on shipment amounts and cost of products through email or phone calls.

Reservation Call Center Intership

Hilton Papagayo
Guancaste, Costa Rica
03.2014 - 10.2014


  • Managed reservation calls by maintaining strong knowledge of resort products, services, rates, accommodation and facilities.
  • Worked with OnQ R&I and Monolith reservations software to input all reservation info into Hilton Garden Inn and Hilton Papagayo hotels.
  • Responded to customer comments and questions via Email.


Education

Cooking Diploma - Culinary Arts

SENA
Colombia

Graduated - Tourism And Hotel Management

Los Libertadores University
Bogota, Colombia
06.2017

Diploma - Baking And Pastry Arts Management

George Brown College
06.2022

Skills

  • Ability to Work in a team
  • Ability to Multitask
  • Provides Excellent Customer Service
  • Communication Skills
  • Fast Learner
  • Adaptability
  • Critical thinking and problem solving
  • Composed and Patient

Timeline

Pastry Production

Tre Mari Bakery
10.2020 - Current

Manager of Operations

Casaregua Hostel
01.2017 - 01.2021

Owner and Operation Manager

Moma Granola
09.2015 - 01.2020

Reservation Call Center Intership

Hilton Papagayo
03.2014 - 10.2014

Cooking Diploma - Culinary Arts

SENA

Graduated - Tourism And Hotel Management

Los Libertadores University

Diploma - Baking And Pastry Arts Management

George Brown College

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Catalina Toro