CATALINA SAAVEDRA
Calgary,Canada
Summary
Organized, detail-oriented, and reliable individual with a background in customer service, team coordination, and social work. Skilled in managing tasks, solving problems, and working well with others. Seeking a housekeeping position to apply my organizational and time management skills to maintain a clean and efficient environment.
While improving my English, I am committed to my development and taking lessons with a professional instructor. Eager to learn new skills and contribute to a positive work environment.
Overview
5
5
years of professional experience
Work History
Social Worker –Student Finance
University of Development
05.2023 - 06.2024
- Managed the hiring and training process for staff using government platforms to support scholarship applications and state credit renewals.
- Provided guidance and support to students and families regarding financial matters, including the resignation or suspension of studies, late payment issues, and exploring alternative payment solutions.
- Assisted students and families with insurance claims in the event of a parent's death, including document collection and coordination with insurance companies.
Visual Merchandising Manager
Decathlon
02.2022 - 05.2023
- Enhanced the visual and sales impact of the main store by strategically arranging mannequins, accessories, walls, and tables to create engaging displays.
- Conducted data-driven analysis to track sales trends and customer behaviors, designing innovative visual merchandising strategies that boosted foot traffic and improved overall store performance by 60%.
- Elevated the customer experience through organized and visually appealing store layouts.
- Trained staff at the main store and coached trainers from smaller, remote stores, ensuring consistent visual merchandising standards.
- Played a key role in the successful setup and launch of new stores, aligning visual strategies with brand identity.
Training Coordinator
Decathlon
08.2021 - 01.2023
- Developed and implemented local training strategies and created new content at the main headquarters.
- Managed the annual training calendar efficiently, ensuring its adaptability to enhance the center's competencies.
- Delivered monthly reports to the store director and national human resources managers to track progress and outcomes.
Retail Sales Associate
Decathlon
06.2019 - 09.2021
- Delivered exceptional customer service and product expertise, boosting customer satisfaction.
- Designed attractive merchandise displays, increasing foot traffic and sales.
- Efficiently managed checkout operations, reducing wait times and ensuring smooth transactions.
- Registered 80% of customers for the store program, enhancing loyalty and engagement.
- Conducted inventory checks to maintain accurate stock levels.
- Handled e-commerce tasks, including order preparation, labeling, packaging, and coordination with delivery services.
Education
Social Worker Title - Social Work
San Sebastián University
Santiago, Chile04.2022
Bachelor’s Degree in Social Work - Social Work
San Sebastián University
Santiago, Chile02-2021
Skills
- Customer Service
- Organization
- Adaptability
- Teamwork
- Problem-Solving
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Social Worker –Student Finance
University of Development
05.2023 - 06.2024
Visual Merchandising Manager
Decathlon
02.2022 - 05.2023
Training Coordinator
Decathlon
08.2021 - 01.2023
Retail Sales Associate
Decathlon
06.2019 - 09.2021
Social Worker Title - Social Work
San Sebastián University
Bachelor’s Degree in Social Work - Social Work
San Sebastián University
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