Summary
Overview
Work History
Skills
Languages
Timeline
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Catalina Ramirez

Fresno,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Hiring Recruiting Manger

HCS
09.2021 - 06.2024
  • Managed recruitment team and trained and mentored new advisors.
  • Conducted performance reviews of employee goals, objectives and performance expectations.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
  • Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.

Sales Representative

I Life and Helth
09.2019 - 10.2021


  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Organized and updated databases, records and other information resources.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Nurse Assistant

San Joaquin Valley Rehabilitation Hospital
01.2018 - 09.2019
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.

Skills

  • Team Management
  • Interviewing
  • Social Media Recruiting
  • Interviewing skills
  • Microsoft Outlook
  • Customer Service
  • Staff Training
  • Call Center Operations
  • Sales expertise
  • Professional telephone demeanor
  • Filing
  • Payment Processing
  • Service standard compliance
  • Complaint Handling
  • Appointment Scheduling

Languages

Spanish
Professional Working

Timeline

Hiring Recruiting Manger

HCS
09.2021 - 06.2024

Sales Representative

I Life and Helth
09.2019 - 10.2021

Nurse Assistant

San Joaquin Valley Rehabilitation Hospital
01.2018 - 09.2019

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Catalina Ramirez