Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Catalina Paz Valderrama Herrera

Calgary,,AB

Summary

Motivated and adaptable professional with experience in hospitality, customer service, and education. Skilled at creating positive and meaningful experiences for guests, supporting teamwork, handling new challenges, and delivering excellent service in dynamic environments.

Overview

7
7
years of professional experience

Work History

English Teacher

C-Dar – High-Performance Sports School
03.2025 - 09.2025
  • Taught English to young athletes in a high-performance sports program.
  • Designed and implemented engaging lesson plans tailored to diverse student needs.

Hospitality Assistant / Tour Guide

Outdoor Educational Centre Los Pellines
06.2024 - 03.2025
  • Facilitated meaningful outdoor experiences for customers.
  • Assisted with horseback riding, river, and hiking activities.
  • Ensured safety, organization, and satisfaction during all experiences.

English Teacher

Tromwell Institute
03.2024 - 06.2024
  • Taught English programs for children and teenagers aged 7–15.
  • Delivered Business English courses for professionals.

English Teacher

Colegio Atenas La Florida
03.2023 - 02.2024
  • Planned and implemented lessons aligned with the national curriculum.
  • Promoted intercultural communication and teamwork among students.

Customer Care Specialist II

Experian Services S.A.
06.2021 - 10.2021
  • Managed mail dispute analysis and correction for U.S. clients.
  • Ensured accuracy and compliance in credit report documentation.

Achievements:

  • Top performance in team metrics.
  • Fostered a collaborative and supportive work environment.
  • Recognized for valuing and supporting colleagues.

Customer Care Specialist I

Experian Services S.A.
06.2018 - 09.2019
  • Handled initial contact with U.S. clients requesting credit reports.
  • Ensured timely and accurate delivery of credit reports.

Education

Bachelor’s Degree - English Language Education

Universidad Andrés Bello
Santiago, Chile
12.2022

Bachelor’s Degree - English–Spanish Translation (International Business)

Universidad Tecnológica De Chile INACAP
Santiago, Chile
12.2018

Skills

  • Customer Service Excellence
  • Strong Communication Skills
  • Adaptability and Flexibility
  • Team Collaboration
  • Organizational and Time-Management Skills
  • Proficient in Microsoft Office and Computer Applications
  • Emotional Intelligence

LANGUAGES

Spanish: Native
English: Advanced

Timeline

English Teacher

C-Dar – High-Performance Sports School
03.2025 - 09.2025

Hospitality Assistant / Tour Guide

Outdoor Educational Centre Los Pellines
06.2024 - 03.2025

English Teacher

Tromwell Institute
03.2024 - 06.2024

English Teacher

Colegio Atenas La Florida
03.2023 - 02.2024

Customer Care Specialist II

Experian Services S.A.
06.2021 - 10.2021

Customer Care Specialist I

Experian Services S.A.
06.2018 - 09.2019

Bachelor’s Degree - English Language Education

Universidad Andrés Bello

Bachelor’s Degree - English–Spanish Translation (International Business)

Universidad Tecnológica De Chile INACAP
Catalina Paz Valderrama Herrera