Catalina Orellana Maffioletti
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Teacher
Corporacion Municipal De Viña Del Mar
04.2017 - 03.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Receptionist
Hotel Costa Reñaca
01.2015 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
First Media Group
11.2009 - 02.2010
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Debt Collector
NCO Financial Systems
02.2009 - 11.2009
- Collected on delinquent accounts to reduce overdue balances.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Customer Service Representative
Virtual Agent Services
03.2008 - 09.2008
- Responded to customer requests for products, services, and company information.
Credit Analyst
Collect Corp Inc
12.2006 - 12.2007
- Assessed credit risk and analyzed financial statements.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
Education
Bachelor of Education - Language
Universidad De Viña Del Mar
Viña Del Mar, Chile12.2015
No Degree - Creative Advertising
Seneca College of Applied Arts And Technology
North York, ON09.2008
Academic Upgrading Program - Upgrading Academic And Career Entry
Seneca College
Toronto, ON06.2008
Skills
- Positive Role Model and Mentor
- Collaborative learning
- Problem-Solving
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Teacher
Corporacion Municipal De Viña Del Mar
04.2017 - 03.2024
Receptionist
Hotel Costa Reñaca
01.2015 - 06.2015
Customer Service Representative
First Media Group
11.2009 - 02.2010
Debt Collector
NCO Financial Systems
02.2009 - 11.2009
Customer Service Representative
Virtual Agent Services
03.2008 - 09.2008
Credit Analyst
Collect Corp Inc
12.2006 - 12.2007
Bachelor of Education - Language
Universidad De Viña Del Mar
No Degree - Creative Advertising
Seneca College of Applied Arts And Technology
Academic Upgrading Program - Upgrading Academic And Career Entry
Seneca College
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