Catalina Navarro
Toronto,ON
Summary
Dynamic professional with extensive experience in event planning and customer service excellence, notably at Greenhouse and Staff Your Event. Proven track record in inventory management and team supervision, achieving sales goals through effective upselling techniques. Adept at conflict resolution and fostering positive client relationships, ensuring memorable experiences at every event and customer service environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet Supervisor/ Bartender
Staff Your Event
Toronto, Canada
01.2022 - Current
- Supervised staff and maintained positive interactions among guests at private events, concerts, sports games, and weddings.
- Coordinated and delegated tasks to ensure optimal service delivery and adherence to event protocols.
- Managed inventory and verified timely arrival of all products and event structures.
- Executed setup and teardown of events efficiently with team assistance.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
Assistant Manager
Greenhouse Juice Co.
Toronto, Canada
08.2021 - Current
- Created smoothies and cold drinks, delivering exceptional customer service.
- Ordered and received shipments of juice three to four times weekly, ensuring FIFO practices to minimize waste.
- Sorted and generated reports on sales, scheduling, trends, waste, and orders via UberEats.
- Participated in conference calls and meetings to discuss sales trends within retail sector.
- Conducted community outreach initiatives to enhance company visibility.
- Scheduled shifts and adjusted schedules during staff or manager absences.
Assistant Manager
Eddie Bauer Canada
Toronto, Canada
06.2018 - 08.2021
- Enforced loss prevention strategies to minimize theft and shrinkage in store.
- Delivered exceptional customer service while addressing client complaints effectively.
- Managed payroll weekly, ensuring accurate matching of profits with payroll hours.
- Oversaw money management, including deposits, safe counts, and payouts.
- Maintained compliance with visual standards and conducted inventory control.
- Completed daily, weekly, and monthly paperwork to ensure operational efficiency.
Banquet Bartender/Supervisor
The Butler Did it
Toronto, ON
06.2014 - 03.2020
- Coordinated with staff to ensure optimal service delivery to guests.
- Set up and dismantled event sites and catering arrangements.
- Served guests at private events, concerts, sports games, and weddings.
- Arranged bottles and glasses behind bar to make attractive displays.
- Reinvented classic cocktails to complement new menu options.
Assistant Manager/ Keyholder
Ron White Shoes
Toronto, Canada
06.2016 - 06.2018
- Achieved monthly commission sales goals consistently through strategic client outreach.
- Utilized extensive inventory knowledge to assist customers in selecting appropriate footwear.
- Executed daily store management tasks, including repairs and operational oversight.
- Created weekly schedules and ensured accurate payroll submissions for staff.
Operations Manager/ Team Lead
Teavana
Toronto, Canada
08.2013 - 10.2016
- Achieved daily sales goals while consistently applying upselling techniques.
- Prepared a diverse selection of teas for customers, ensuring excellent service.
- Conducted tea sampling events to attract and engage new customers.
- Pursued ongoing education about tea varieties and production methods.
- Maintained store cleanliness and organization to enhance customer experience.
Sales Representative
Pandora
Toronto, Canada
08.2012 - 12.2012
- Responsible for making daily sales on most if not all Pandora Jewelry.
- In-Depth Knowledge on all Pandora product lines and their relationship with customers.
- Recommended customers with Jewelry that suits their personal style.
- Packed and wrapped all merchandise to perfection for visual gratification.
- Polished and cleaned jewelry in store for customers.
- Constantly cleaned store to look perfect for any customer.
Education
College Diploma - Business program
Seneca College
Toronto, ON08.2021
High School Diploma -
St. Joseph's Morrow Park Catholic High School
06-2009
Skills
- Food safety and sanitation
- Interpersonal and communication skills
- Administrative expertise
- Store and sales management
- Team building and staff supervision
- Inventory management and order processing
- Cash handling and POS systems
- Supervisory experience and leadership qualities
- Upselling techniques and sales strategies
- Customer service excellence and conflict resolution
- Recruitment and training strategies
- Merchandising skills and event planning
- Typing proficiency and time management
- Payroll administration and management principles
- Profit and loss analysis and analytical thinking
- Loss prevention techniques and quality assurance
- Event planning
- Inventory management
- Attention to detail
- Task delegation
- Staff supervision
- Conflict resolution
Affiliations
Experienced Yoga enthusiast obtained YYT certification in 2016 and continues to practice to date. Well rounded in other athletic endeavors such as swimming, running, climbing and kickboxing.
Languages
Spanish
Native/ Bilingual
Certification
- Food Handlers
- Smart Serve
References
References available upon request.
Timeline
Banquet Supervisor/ Bartender
Staff Your Event
01.2022 - Current
Assistant Manager
Greenhouse Juice Co.
08.2021 - Current
Assistant Manager
Eddie Bauer Canada
06.2018 - 08.2021
Assistant Manager/ Keyholder
Ron White Shoes
06.2016 - 06.2018
Banquet Bartender/Supervisor
The Butler Did it
06.2014 - 03.2020
Operations Manager/ Team Lead
Teavana
08.2013 - 10.2016
Sales Representative
Pandora
08.2012 - 12.2012
College Diploma - Business program
Seneca College
High School Diploma -
St. Joseph's Morrow Park Catholic High School
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