Catalina Muro
San Diego
Summary
Results-oriented healthcare professional with exceptional skills in customer service, community relations, and administration. A dedicated, organized, and dependable individual successful at providing high quality services, patient advocacy, and managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Case Manager
Windsor Gardens Convalescent Center
01.2023 - 07.2025
- Communicated with physicians, social workers, therapists, and case managers to develop and implement individualized care and discharge plans.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and costs.
- Collaborated with external agencies and case managers to meet patient needs.
- Facilitated interdisciplinary team meetings to evaluate case progress and adjust strategies as needed.
- Coordinated patient referrals to specialists, ensuring timely and efficient processing of requests.
Social Services
Cottonwood Canyon Healthcare Center
11.2022 - 01.2023
- Interviewed clients and family members to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with IDT team to provide a comprehensive and continuous care plan.
- Explained medical care options to help clients and families make informed healthcare decisions.
- Completed MDS assessments and developed discharge goals.
- Coordinated and communicated discharge plans with clients and families.
- Provided and arranged post SNF care, resources, and support to clients.
Assistant Director of Business Development
Paradise Valley Healthcare Center
08.2019 - 07.2022
- Organized contacts and orchestrated innovative marketing techniques to boost awareness, engagement, and business.
- Established relationships with key decision-makers within community organizations to promote growth and retention.
- Worked with existing customers to increase services and client satisfaction.
- Represented company and promoted facility at conferences, meetings, health fairs, and networking events.
- Developed internal marketing techniques and activities.
Admissions Coordinator
Balboa Nursing & Rehab Center
06.2019 - 09.2019
- Assisted in patient admission process based on facility policy.
- Confirmed all insurance benefits and patient diagnoses met standards of admissions as dictated by policy.
- Manage acute patient transfers and discharges.
- Sign and submit facility admission forms.
Senior Wellness Program Coordinator
Naval Medical Center San Diego
08.2017 - 12.2019
- Developed wellness programs targeted to older adults and areas of wellness.
- Managed health fair activities to expose, inform, and invite customers to health our program.
- Led group wellness seminars and educational programs on senior health and wellness topics.
- Helped older adults build and maintain interpersonal relationships, social skills, mental abilities and confidence.
Ward Clerk
Paradise Valley Health Care Center
10.2016 - 12.2017
- Developed appointment and transportation system
- Worked with numerous transportation companies for wheelchair and BLS transportation services.
- Confirmed insurance transportation benefits and coverage.
- Scheduled appointments and documented transportation details on patients online portal.
Business Office Assistant
Paradise Valley Health Care Center
09.2014 - 08.2021
- Specialized in Medi-cal, HMO, and Social Security Benefits.
- Verify and confirm patient insurance benefits and eligibility.
- Responsible for cash, check, or credit card payments.
- Posted payments and collections on regular basis.
- Responsible for census reports and balances.
- Responsible for refund requests and petty cash.
Admissions Coordinator
Paradise Valley Health Care Center
03.2014 - 02.2020
- Assisted in patient admission process based on facility policy.
- Confirmed all insurance benefits and patient diagnoses met standards of admissions as dictated by policy.
- Manage acute patient transfers and discharges.
- Sign and submit facility admission forms.
Administrative Assistant
Paradise Valley Health Care Center
08.2013 - 03.2014
- Created a welcoming first impression to residents, family members, visitors, and staff.
- Answered multi-line phone system, routing calls, and delivering messages.
- Provided tours to future residents, family members, and/or community partners.
- Sorted and distributed office mail and incoming shipments.
- Responsible for creating the daily census for facility and manager stand up meetings.
- Managed copy room tasks.
- Provided translator services.
Sales Associate
American Eagle Outfitters, Inc
10.2012 - 07.2013
- Welcome and greet all costumers.
- Organized racks and shelves to maintain store visual appeal.
- Answered customer questions regarding pricing, sizing, accessories and proper care for merchandise.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Sales Associate
Aeropostale
09.2011 - 06.2012
- Welcome and greet all costumers.
- Organized racks and shelves to maintain store visual appeal.
- Answered customer questions regarding pricing, sizing, accessories and proper care for merchandise.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Applied Science - Gerontology
San Diego State University
San Diego, CA05.2018
Bachelor Of Applied Arts - Spanish
San Diego State University
San Diego, CA05.2018
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA06.2012
Skills
- Bilingual
- Motivational Interviewing
- Microsoft Office
- Customer Service
- Planning and Coordination
- Interpersonal Communication
- Analytical and Critical Thinking
- Creativity
Timeline
Case Manager
Windsor Gardens Convalescent Center
01.2023 - 07.2025
Social Services
Cottonwood Canyon Healthcare Center
11.2022 - 01.2023
Assistant Director of Business Development
Paradise Valley Healthcare Center
08.2019 - 07.2022
Admissions Coordinator
Balboa Nursing & Rehab Center
06.2019 - 09.2019
Senior Wellness Program Coordinator
Naval Medical Center San Diego
08.2017 - 12.2019
Ward Clerk
Paradise Valley Health Care Center
10.2016 - 12.2017
Business Office Assistant
Paradise Valley Health Care Center
09.2014 - 08.2021
Admissions Coordinator
Paradise Valley Health Care Center
03.2014 - 02.2020
Administrative Assistant
Paradise Valley Health Care Center
08.2013 - 03.2014
Sales Associate
American Eagle Outfitters, Inc
10.2012 - 07.2013
Sales Associate
Aeropostale
09.2011 - 06.2012
Bachelor Of Applied Science - Gerontology
San Diego State University
Bachelor Of Applied Arts - Spanish
San Diego State University
High School Diploma -
Chula Vista Senior High School
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