Catalina Muñoz
Edmonton,Alberta
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
6
6
years of professional experience
Work History
Starbucks Weekend Supervisor
Aramark
Edmonton, Alberta
08.2023 - Current
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
- Resolved customer complaints regarding storage and delivery of goods.
- Monitored stock levels and identified ordering needs.
- Established procedures for proper use and maintenance of material handling equipment such as forklifts or pallet jacks.
- Directed daily operations including scheduling shifts for store personnel.
- Received store deliveries and transported items to correct facility locations.
Quality Control Manager
La Cruz Construction Company
San Fernando, Chile
02.2021 - 04.2022
- Developed and implemented Quality Control policies and procedures.
- Monitored product standards and conducted quality assurance tests.
- Analyzed data to identify areas for improvement in the quality system.
- Coordinated with production team to ensure products meet specifications.
- Investigated root causes of non-conformance issues and proposed solutions.
- Trained staff on quality control principles, techniques, and processes.
Regional Sales Manager
Soinsa
RANCAGUA, Chile
09.2019 - 02.2021
- Supervised, coordinated and scheduled the activities of workers, with precise measurements and erect light and heavy metal products on 34 projects.
- Established methods to meet work schedules and coordinated work activities with other departments.
- Analyzed regional sales performance data to develop actionable insights.
- Supervised, coordinated and scheduled the activities of related machine operators, helpers and laborers.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Maintained accurate records of all sales activities including leads generated and closed deals.
Quality Control Inspector
3L construction company
RANCAGUA, Chile
04.2018 - 09.2019
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Analyzed data from process control systems to identify trends in product quality.
- Developed corrective action plans based on findings from investigations and audits.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Provided technical support to other departments regarding quality related topics and initiatives.
Education
Bachelor of Construction Management -
National Institute INACAP
Chile 02-2021
Quality Assurance Plan For Construction -
AIEP
01.2021
Customer service diploma -
Sence
01.2020
Skills
- Customer service
- Resource management
- Administration
- Schedule Management
- Work Planning
- Staff Management
- Process Monitoring and Improvement
- Processes and procedures
References
- Manager Glenda Martinez Quiroga, +1(780) 616 5145
- Manager Irene Salvador, +1(780) 616 2105
Timeline
Starbucks Weekend Supervisor
Aramark
08.2023 - Current
Quality Control Manager
La Cruz Construction Company
02.2021 - 04.2022
Regional Sales Manager
Soinsa
09.2019 - 02.2021
Quality Control Inspector
3L construction company
04.2018 - 09.2019
Bachelor of Construction Management -
National Institute INACAP
Quality Assurance Plan For Construction -
AIEP
Customer service diploma -
Sence