Catalina Jimenez

• Generated necessary paperwork for drivers, including invoices and bills of lading.
• Communicated with recipients to estimate delivery time and confirm receipt.
• Maintained updated knowledge of traffic challenges and weather changes to assist drivers.
• Tracked shipments and recorded updates in company database.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Built and maintained productive relationships with employees.
• Created schedules and dispatched drivers to various sites in.
• Checked paperwork prior to dispatching crew members to maintain accuracy.
• Effectively resolved complaints by working closely with customers.

Communicated and educated account holders on all available options to resolve their current account status; and Initiate applicable action and documentation.

Effectively follows scripts and other tools provided to share programs with borrowers and gain agreement to a course of action and arrangement.

• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult clients.
• Processed payments over phone and set up recurring drafts.
• Reviewed accounts to determine payment plan compliance.
• Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.

• Ordered, prepared and verified documents necessary for loan to close in compliance,
• Checked office stock to determine supply levels and maintain inventory.
• Performed administrative tasks such as creating status reports on loans in progress,
• Photocopied loan documents, printing daily mortgage rate sheets and answering phones.
• Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
• Scanned and uploaded loan related documents into system.