Catalina Gutierrez Castillo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
In addition, experienced with creating detailed and artistic nail designs that meet client expectations. Utilizes advanced techniques in nail care and decoration to ensure high-quality outcomes. Track record of maintaining welcoming and professional environment, resulting in loyal clientele and repeat business.
Overview
4
4
years of professional experience
Work History
Cashier
El Castillo Beverage Distributor
07.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Representative
Foundever
07.2023 - 07.2024
- Built rapport with customers through courteous and professional communications.
- Developed empathetic client relationships and earned reputation for consistently exceeding goals.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Nail Artist
Herman Academy
03.2024 - 08.2024
- Utilized various tools and products skillfully to create intricate designs while maintaining the integrity of the natural nails.
- Participated in ongoing training workshops to stay current with industry standards and enhance professional development.
- Maintained clean, organized workstations to ensure a safe and sanitary environment for clients and staff.
- Executed manicures using professional quality products and tools.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Education
High School Diploma -
LICEO CAMPRESTRE EL BOSQUE
Colombia 01-2022
Pathway Program -
ILAC KISS
Colombia01-2023
Professional Nail Technician -
HERMAN ACADEMY
Colombia 01-2024
Skills
- Customer service
- Fluent bilingualism
- Problem-solving
- Product knowledge
- Attention to detail
- Team collaboration
- Advanced nail techniques
- Nail art design
- Multi-tasking strength
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Nail Artist
Herman Academy
03.2024 - 08.2024
Customer Service Representative
Foundever
07.2023 - 07.2024
Cashier
El Castillo Beverage Distributor
07.2020 - 02.2021
High School Diploma -
LICEO CAMPRESTRE EL BOSQUE
Pathway Program -
ILAC KISS
Professional Nail Technician -
HERMAN ACADEMY
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