Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Catalina Flores

San Jose

Summary

Analytical professional with expertise in tax preparation, recognized for delivering exceptional customer service and ensuring accuracy in financial reporting. Proven ability to navigate complex tax situations through critical thinking and problem-solving skills. Demonstrated success in working collaboratively with diverse clients to prepare precise tax filings and provide strategic financial advisement. Highly productive in both independent and team environments, consistently meeting deadlines under pressure.

Overview

27
27
years of professional experience

Work History

Accelerated Tax Associate

H&R Block
San Jose
12.2023 - Current
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Advised clients on strategies for minimizing their tax liability within legal parameters.
  • Provided exceptional customer service, addressing client concerns and questions promptly.
  • Performed detailed reviews of client accounts prior to filing taxes in order to identify any discrepancies or errors.

Lead Camp Counselor

San Jose Family Camp Yosemite
San Jose
04.2024 - 09.2024
  • Lead the front office and camp store, assisting with front office tasks, including but not limited to inventory, closing processes, and process improvement.
  • Provide additional project support, team scheduling, documentation on procedure, and gaining an understanding of camp life.

  • Evaluated existing programs and proposed new ideas that could be implemented at the camp.

Business Intelligence Analyst – Sales Operations

Riverbed Technologies
Sunnyvale
04.2020 - 10.2023
  • Maintained 98% accuracy in customer data creation.
  • Bi-monthly review of accounts and hierarchy placement for worldwide accounts, establishing 98% data validation.
  • Improved data quality processes with detailed reviewing and maintaining documented processes.
  • Collected, tracked and evaluated current business and market trend data.
  • Identified opportunities for data optimization and automation of processes.

Sr. Commission Analyst

Riverbed Technologies
Sunnyvale
07.2015 - 04.2020
  • Calculated and maintained 99% accuracy of monthly commissions for over 500 direct and indirect reps, while meeting the submission deadline to payroll.
  • Coordinated process of sales compensation development and setup in the applicable commission system, ensuring 100% accuracy for commission calculation and sales alignment.
  • Documented process improvements; maintained a change log on a monthly basis.
  • Ensured timely review and distribution of comp plans, with reporting on accuracy and acceptance.
  • Involved sales ops, sales finance, and HR to ensure accuracy and alignment for the sales organization.
  • Provided customer service to sales reps regarding any type of inquiry about sales compensation.

Data Analyst

Palo Alto Networks
Santa Clara
08.2013 - 06.2015
  • I assisted on various data verification and migration projects, maintaining a 95% accuracy.
  • Worked on a cross-functional team to complete projects in a timely manner.
  • Managed commissions for the inside sales organization, 30 reps.
  • Assisted Commission Analysts with commission plan acceptance in the New Year implementation.

Program Manager

Cisco Systems
San Jose
10.1998 - 06.2011
  • Liaison with customers and material control teams, maintaining 98% order accuracy, on-time deliveries, and returns.
  • Documented, analyzed, and identified specific processes for improvement annually to maintain ISO status.
  • Managed to resolution escalations from customers and sales representatives.

Education

Master of Science - Project Management

Saint Mary’s University of Minnesota

Bachelor of Science - Health Science (with Concentration in Management)

San Jose State University

Skills

  • Tax preparation
  • Client advising
  • Data analysis
  • Microsoft Excel
  • Customer service
  • Process improvement
  • Cross-functional collaboration
  • Attention to detail
  • Time management
  • Problem solving
  • Project management
  • Multitasking

Timeline

Lead Camp Counselor

San Jose Family Camp Yosemite
04.2024 - 09.2024

Accelerated Tax Associate

H&R Block
12.2023 - Current

Business Intelligence Analyst – Sales Operations

Riverbed Technologies
04.2020 - 10.2023

Sr. Commission Analyst

Riverbed Technologies
07.2015 - 04.2020

Data Analyst

Palo Alto Networks
08.2013 - 06.2015

Program Manager

Cisco Systems
10.1998 - 06.2011

Master of Science - Project Management

Saint Mary’s University of Minnesota

Bachelor of Science - Health Science (with Concentration in Management)

San Jose State University
Catalina Flores