Catalina Blanco Pantoja
Montreal,QC
Summary
Proficient at improving team performance through innovative management techniques and providing resources to succeed. Strategic planner and operational leader with strong background improving the performance, productivity, efficiency, and profitability of organizational operations.
Overview
4
4
years of professional experience
Work History
Business Operations Manager
Canadian Railway Services
Montreal, Quebec
04.2024 - Current
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
- Organized meetings, conferences, teleconferences, and travel arrangements for staff.
- Reconciled discrepancies between bank statements and internal accounting records.
- Developed and implemented office policies and procedures.
- Maintained a database of existing customers and prospective leads.
- Collaborated with professionals to facilitate new process improvements enabling company to meet business objectives.
- Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
Front Desk Manager
Mehadrin Milk
Montreal, Quebec
11.2023 - 04.2024
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Assisted customers with account information, billing inquiries, order changes, and general questions.
- Answered incoming calls and provided customer service.
Operations Assistant
IOR Global
Santiago, Region Metropolitana, Chile
08.2020 - 05.2022
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Conducted regular audits of operational activities to ensure compliance with regulations.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Processed documents including bills of lading, invoices, and other import and export related paperwork.
- Assisted customers with any questions or concerns that arose during the import and export process.
Education
Attestation of College Studies, AEC - Digital Marketing
Greystone College
Montreal, QC07-2023
BBA - Business Administration For Trades Management
Centro De Formación Técnica Manpower
Santiago, RM, Chile01-2022
Skills
- Strategic Planning
- Financial Management
- Relationship building and management
- Client Service
- Administrative Management
- Operations Management
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Timeline
Business Operations Manager
Canadian Railway Services
04.2024 - Current
Front Desk Manager
Mehadrin Milk
11.2023 - 04.2024
Operations Assistant
IOR Global
08.2020 - 05.2022
Attestation of College Studies, AEC - Digital Marketing
Greystone College
BBA - Business Administration For Trades Management
Centro De Formación Técnica Manpower
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