Catalina Baeza
Lake Arrowhead
Summary
Customer service professional with experience in hospitality and real estate, passionate about creating positive experiences for guests and clients. Friendly, solution-oriented, and a team player who thrives in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
View Realty, Lake Arrowhead
03.2018 - Current
- Handled contracts, scheduling, and documentation while providing consistent client support.
- Demonstrated problem solving finesse when addressing client needs and unexpected challenges.
- Guided clients through property tours, negotiations, and closings with clear communications and attention to detail.
- Establishing a robust network of contacts can lead to referrals and new opportunities, enhancing business growth.
Server/Waitress
Islands Restaurant, Marina Del Rey
12.2013 - 03.2018
- Delivered fast, friendly and attentive service to all guests in a busy dining environment.
- Accurately processed orders and payments using a POS system.
- Resolved guest concerns quickly and professionally, ensuring a positive experience.
- Collaborated with team members to ensure smooth service during peak hours.
Education
Real Estate License - undefined
Allied Real Estate School
01.2018
Certificate - Culinary Arts
The Art Institute
Los Angeles, CA12.2013
Skills
- Exceptional customer service and guest relations
- Professional phone, email and in person etiquette
- Strong team player with experience collaborating in fast paced and guest focused environments
- POS systems, cash handling and transaction accuracy
- Highly organized with strong time management abilities
- Ability to remain calm, positive and solution focused under pressure
Timeline
Real Estate Agent
View Realty, Lake Arrowhead
03.2018 - Current
Server/Waitress
Islands Restaurant, Marina Del Rey
12.2013 - 03.2018
Real Estate License - undefined
Allied Real Estate School
Certificate - Culinary Arts
The Art Institute