Summary
Overview
Work History
Education
Skills
Timeline
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Catalina Baeza

Lake Arrowhead

Summary

Customer service professional with experience in hospitality and real estate, passionate about creating positive experiences for guests and clients. Friendly, solution-oriented, and a team player who thrives in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Real Estate Agent

View Realty, Lake Arrowhead
03.2018 - Current
  • Handled contracts, scheduling, and documentation while providing consistent client support.
  • Demonstrated problem solving finesse when addressing client needs and unexpected challenges.
  • Guided clients through property tours, negotiations, and closings with clear communications and attention to detail.
  • Establishing a robust network of contacts can lead to referrals and new opportunities, enhancing business growth.

Server/Waitress

Islands Restaurant, Marina Del Rey
12.2013 - 03.2018
  • Delivered fast, friendly and attentive service to all guests in a busy dining environment.
  • Accurately processed orders and payments using a POS system.
  • Resolved guest concerns quickly and professionally, ensuring a positive experience.
  • Collaborated with team members to ensure smooth service during peak hours.

Education

Real Estate License - undefined

Allied Real Estate School
01.2018

Certificate - Culinary Arts

The Art Institute
Los Angeles, CA
12.2013

Skills

  • Exceptional customer service and guest relations
  • Professional phone, email and in person etiquette
  • Strong team player with experience collaborating in fast paced and guest focused environments
  • POS systems, cash handling and transaction accuracy
  • Highly organized with strong time management abilities
  • Ability to remain calm, positive and solution focused under pressure

Timeline

Real Estate Agent

View Realty, Lake Arrowhead
03.2018 - Current

Server/Waitress

Islands Restaurant, Marina Del Rey
12.2013 - 03.2018

Real Estate License - undefined

Allied Real Estate School

Certificate - Culinary Arts

The Art Institute

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Catalina Baeza