Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Cassy Wilkinson

Hamilton,Canada

Summary

Professional with comprehensive experience in customer service and administrative functions. Known for strong organizational skills, effective communication, and ability to adapt to changing environments. Focused on team collaboration, delivering consistent results, and maintaining high standards in all tasks. Skilled in problem-solving, multitasking, and utilizing various software tools to enhance productivity and efficiency. Reliable and resourceful, bringing positive attitude and commitment to achieving goals.

Overview

8
8
years of professional experience

Work History

Transit Customer Care Representative

City of Hamilton
02.2024 - Current
  • Assist call-in customers with questions and orders.
  • Respond to customer needs through competent customer service and prompt problem-solving.
  • Perform cash sales functions, collecting payment for services, selling Taxi Scrip and balancing and reconciling inventory. Ensure deposits are made for all sources, count and reconcile cash and float receipts
  • Provide information and orientation to program applicants and existing passengers using various methods of communications (e.g. telephone, email, fax, and in person) regarding Transit programs, polices and services
  • Provide courteous, accurate and timely responses to requests for general information regarding Transit functions, operations and procedures
  • Operate digital photographic equipment, databases and software associated with registration of passengers.
  • Build rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.

Scheduler and Attendance Coordinator

Extendicare
11.2022 - 02.2024
  • Developed strong relationships with employees, fostering trust and open communication around scheduling concerns or requests for accommodations.
  • Facilitated seamless transitions during employee absences or vacations by arranging appropriate coverage in advance, ensuring minimal disruptions to daily operations.
  • Workday Scheduling/Absence Platform
  • Increased accuracy of payroll records by closely monitoring timekeeping practices and promptly addressing discrepancies as needed.
  • Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.
  • Consistently meet deadlines while managing multiple schedules simultaneously, demonstrating strong organizational skills under pressure.
  • Worked with other Managers to approve absences for staff

Recreation Aide

Extendicare
04.2021 - 11.2022
  • Plans, implements, and evaluate both individual and group activation programs based on needs and wants of the resident
  • Set up and clean activity areas as necessary and transport residents to and from programs
  • Monitor behaviors and condition of residents during programs and reports and significant changes to my supervisor and nursing staff
  • Fostered positive relationships with participants'' families, keeping them informed about program updates and individual progress.
  • Delivered recreational programs to meet needs and preferences of diverse resident population.
  • Enhanced participant enjoyment by planning and implementing diverse recreational activities.
  • Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.

Resident Assist

Extendicare
07.2020 - 04.2021
  • Ensure compliance with all safety regulations while facilitating therapeutic recreation activities both indoors and outdoors.
  • Utilize adaptive equipment to support patients'' varying abilities during recreational activities.
  • Assist therapists in developing innovative activities for improved patient engagement and outcomes.
  • Spend time with residents

DBARC Representative

Mohawk College
09.2018 - 04.2020
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Organized, maintained and updated information in computer databases.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Resolved customer problems and complaints.
  • Supported group fitness instructors by preparing classrooms before classes began and ensuring all necessary equipment was available.

Receptionist

Dewilt Chrysler
10.2016 - 05.2017
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.

Education

Certificate - Executive Assistant

George Brown College
Toronto, None
09-2026

Dental Administration - Dental Business Administration Professional

Evolve Dental Academy
09.2020

Certificate - Office Administration

Mohawk College
04.2020

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Problem resolution
  • Relationship building
  • Payment processing
  • Active listening
  • Critical thinking
  • Microsoft teams
  • Office 365
  • Administrative support
  • Scheduling

Websites

Timeline

Transit Customer Care Representative

City of Hamilton
02.2024 - Current

Scheduler and Attendance Coordinator

Extendicare
11.2022 - 02.2024

Recreation Aide

Extendicare
04.2021 - 11.2022

Resident Assist

Extendicare
07.2020 - 04.2021

DBARC Representative

Mohawk College
09.2018 - 04.2020

Receptionist

Dewilt Chrysler
10.2016 - 05.2017

Certificate - Executive Assistant

George Brown College

Dental Administration - Dental Business Administration Professional

Evolve Dental Academy

Certificate - Office Administration

Mohawk College

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Cassy Wilkinson