Cassy Juan
45 Clovelly Avenue, York, ON,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Canada Connection Immigration
08.2023 - Current
- Expedited client interviews for visa applications by thoroughly preparing necessary documentation.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Collaborated with attorneys to draft legal documents, resulting in accurate and timely submissions.
- Assisted clients in obtaining work permits, permanent residency and citizenship through diligent case management.
- Assisted clients in obtaining work permits, green cards, and citizenship through diligent case management.
- Reduced errors in immigration applications by reviewing forms for accuracy and completeness.
- Enhanced client satisfaction by providing timely updates on case progress and responding promptly to inquiries.
- Increased success rates in immigration cases by assisting with the collection of supporting evidence.
Pastry Chef
Oliver And Bonacini
06.2021 - 07.2023
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Collaborated with the culinary team to create unique dessert offerings that complemented main dishes.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Consistently met tight deadlines for special orders, ensuring client satisfaction.
- Streamlined inventory management processes to minimize food spoilage while maintaining adequate stock levels.
Head Baker
Belle's Bakery
10.2019 - 06.2021
- Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Coordinated staff schedules efficiently while minimizing overtime expenses and maintaining optimal staffing levels during peak business hours.
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
Senior Client Relations Specialist
Global One Integrated Business Inc
06.2018 - 09.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
Law Clerk Specialist
Trios College
Toronto, ON04.2025
Food And Beverage Management
George Brown College
Toronto, ON04.2021
Skills
- Immigration Inquiries
- Visa Applications
- Client Interviewing
- Professional Writing
- Document Preparation
- Attention to Detail
- Microsoft Office Suite
- Customer Service
- Time Management
- Interpersonal Skills
- Immigration Law Knowledge
Timeline
Legal Assistant
Canada Connection Immigration
08.2023 - Current
Pastry Chef
Oliver And Bonacini
06.2021 - 07.2023
Head Baker
Belle's Bakery
10.2019 - 06.2021
Senior Client Relations Specialist
Global One Integrated Business Inc
06.2018 - 09.2019
Law Clerk Specialist
Trios College
Food And Beverage Management
George Brown College
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