Cassy Arellano
Rio Vista
Summary
Diligent and always ready for challenging work. Completes assignments on time and consistently exceeds performance targets. Reliable in completing quality work and following safety protocols.
Overview
25
25
years of professional experience
Work History
Deli Manager
Lira's Supermarket
Rio Vista, CA
09.2023 - Current
- Managed daily operations of deli department, ensuring high-quality food preparation and presentation.
- Trained and supervised staff in food safety protocols and customer service standards.
- Developed and implemented promotional strategies to enhance product visibility and sales.
- Collaborated with suppliers to maintain optimal inventory levels and quality control.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
- Streamlined workflow processes, reducing waste and improving overall efficiency in deli operations.
- Resolved customer inquiries and complaints, enhancing satisfaction through effective communication skills.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Warehouse Associate
Amazon.Inc
Stockton, CA
01.2022 - 10.2022
- Identified and analyzed complex problems to develop effective solutions.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Received, inspected, and verified vendor shipments to ensure accuracy of order.
- Unloaded incoming packages from trucks, ensuring that all items were accounted for.
- Conducted quality control checks on incoming merchandise to identify any defects or damages.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
Sales Supervisor
California Endive Farms
Rio Vista, CA
12.2001 - 01.2020
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Researched potential customers using various sources such as public records, web searches.
- Tracked monthly sales to generate reports for business development planning.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Compiled reports based on gathered information.
- Processed customer orders accurately and in a timely manner.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Verified the accuracy of invoices and other accounting documents or records.
- Maintained up-to-date billing system.
- Assisted in month end closing activities such as preparing journal entries and accruals.
- Monitored customer account details for non-payments, delayed payments.
- Generated reports detailing accounts receivable status.
- Resolved invoice discrepancies by obtaining and investigating information from vendors, customers, departments.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Rio Vista High School
Rio Vista, CA06-1998
Skills
- Assembly and Production
- Shipping and Receiving
- Product Verification
- Freight Labeling
- Logistics
- Complex Problem-Solving
- Leadership and Team Building
- Data Entry
- Sales
- Customer Service
- Working with Customers to Solve Problems
- Filing
- Maintaining a Positive Work Environment
- Employee supervision
- Task delegation
- Inventory management
- Food safety compliance
- Staff training
Timeline
Deli Manager
Lira's Supermarket
09.2023 - Current
Warehouse Associate
Amazon.Inc
01.2022 - 10.2022
Sales Supervisor
California Endive Farms
12.2001 - 01.2020
High School Diploma -
Rio Vista High School