Cassondra Bassett
Vacaville
Summary
Goal-oriented professional with 3+ years of experience in customer service, sales advising, and operations support, combined with hands-on leadership in business operations, hiring, coaching, and relationship management. Proven ability to guide individuals through decision-making processes, conduct high-volume phone and in-person consultations, and maintain accurate documentation in compliance-driven environments. Highly organized, motivational communicator with a passion for helping others transition from education to career success. Thrives in fast-paced, metrics-driven roles requiring multitasking, accountability, and consistent follow-up.
Overview
6
6
years of professional experience
Work History
Business Operations & Sales Coordinator
Shoreline Structures LLC
01.2025 - 01.2026
- Served as a primary point of contact, guiding individuals through decision-making from initial inquiry through final outcomes
- Conducted high-volume consultations in person, over the phone, and remotely, coaching individuals through options and next steps aligned with their goals
- Managed CRM systems, tracked engagement, documented advising interactions, and ensured timely follow-ups to support engagement and measurable outcomes
- Coordinated inventory intake, pricing sheets, and order processing to ensure accuracy and compliance
- Assisted with hiring, interviewing, onboarding, and scheduling, supporting individuals through transitions into new roles
- Supported website management, including updating inventory listings, promotions, and informational content
- Contributed to marketing initiatives, promotions, and community outreach efforts
- Successfully managed customer communications and operational tasks remotely when off-site
Operations & Customer Service Manager (U-Haul Neighborhood Dealer)
U-Haul International
06.2025 - 01.2026
- Opened and operated an on-site U-Haul dealership, managing reservations, scheduling, and customer coordination
- Counseled customers on rental options, policies, and requirements, ensuring clarity and compliance
- Maintained detailed records and documentation in accordance with operational standards
- Resolved customer concerns, schedule changes, and service issues with professionalism
- Balanced multiple responsibilities in a fast-paced, deadline-driven environment
- Provided customer service and operational support both in person and remotely
- Performed daily cash handling and transaction reconciliation
Barista
Rockin' A Cafe
03.2020 - 06.2025
- Delivered consistent, high-quality customer service in a fast-paced, high-volume environment
- Operated POS systems, handled cash transactions, and supported opening/closing procedures
- Trained and supported new team members on service standards and operational procedures
- Managed multitasking demands while maintaining accuracy, efficiency, and professionalism
- Assisted with menu development, seasonal promotions, and customer engagement initiatives
- Supported smooth daily operations by serving as a reliable shift lead
Assistant Soccer Coach
Coverdale High School
08.2022 - 03.2024
- Mentored and motivated high school students, supporting goal-setting, confidence-building, and personal development
- Assisted with practice planning, skill development, and performance evaluation
- Provided constructive feedback and goal-oriented coaching to support growth
- Built positive relationships with students, parents, and staff through clear communication
- Fostered a supportive, inclusive team environment emphasizing discipline and confidence
Customer Service & Sales Associate (Seasonal)
Lake Sonoma Resort & Marina
05.2020 - 10.2020
- Assisted customers with rentals, memberships, and service inquiries
- Processed agreements and documentation with attention to accuracy and compliance
- Handled cash transactions and balanced daily receipts
- Provided in-person and phone-based support in a high-traffic seasonal environment
Education
Bachelor of Science - Justice Studies, Psychology, Forensic Psychology
Grand Canyon University
Phoenix, CA12.2023
High School Diploma - undefined
Cloverdale High School
Cloverdale, CA06.2019
Skills
- Advising, Coaching & Student Support
- High-Volume Phone & In-Person Communication
- Sales Advising & Consultative Selling
- Event Coordination & Workshops
- Metrics-Driven Performance
- Interview Preparation & Professional Readiness Support
- Customer Service & Relationship Management
- CRM & Database Documentation
- Compliance & Record Keeping
- Time Management & Organization
- Remote Work & Independent Problem Solving
- Marketing & Outreach Campaign Support
- Training and mentoring
Timeline
Operations & Customer Service Manager (U-Haul Neighborhood Dealer)
U-Haul International
06.2025 - 01.2026
Business Operations & Sales Coordinator
Shoreline Structures LLC
01.2025 - 01.2026
Assistant Soccer Coach
Coverdale High School
08.2022 - 03.2024
Customer Service & Sales Associate (Seasonal)
Lake Sonoma Resort & Marina
05.2020 - 10.2020
Barista
Rockin' A Cafe
03.2020 - 06.2025
High School Diploma - undefined
Cloverdale High School
Bachelor of Science - Justice Studies, Psychology, Forensic Psychology
Grand Canyon University
Awards & Accomplishments
- Provost Scholarship (Grand Canyon University) - Awarded for high academic performance
- President's List (Grand Canyon University) - Earned for achieving a 3.8–4.0 GPA
- Golden State Seal Merit Diploma (GSSMD) - Awarded by the State Board of Education for demonstrated mastery in six subject areas
- President's Education Achievement Award - Recognized for academic excellence and high achievement in reading and mathematics
- Exchange Bank Doyle Scholarship Award - Recognized for academic achievement and community involvement
- Academic Excellence Award - Awarded to student-athletes maintaining a GPA of 3.8 or higher
First Team Honorable Mention - Girls' Soccer