Cassandra Munoz

Empathetic Patient Counselor recognized for high productivity and efficient task completion. Possess specialized skills in active listening, crisis intervention, and patient advocacy, ensuring comprehensive support and care for patients. Excel at communication, empathy, and problem-solving to address patient concerns effectively and promote positive outcomes.

• AHA CPR/First Aid Certified (256038671862)
• American Red Cross Certified in Emergency Response
• American Red Cross Certified in Bloodborne Pathogens
• American Red Cross in Oxygen Administration
• American Red Cross Certified in Asthma Inhaler/Anaphylaxis Auto Injector
• RCOE Certificate of Completion in Advanced Sports Medicine
• Employability Skills Training Program, Effective Decision Making in the Workplace
• Employability Skills Training Program, Customer Service
• Employability Skills Training Program, Work Ethics
• Honor Roll Certificate 2018

Riverside University HealthCare Systems-Code Nurses/Sepsis, Moreno Valley, CA, Medical Assisting-CTE Internship, 10/2017-5/2018

          -Helped with RRT's (Rapid Response Team) when they were called ou with designated location, I was in charge of taking cart full of supplies to check Lactate and furthermore., When any Code Blue's were called, expectation is to get to designated area quickly to help any patients that are distressed or have trouble breathing., I was in charge of taking vital signs automatically and manually with certain equipment that was provided., Also, I was placed as Clerical position on the 4th floor where different offices were there and all doctors and nurses when they had questions about patients they would call the 4th floor and go over documentations with them about anything in specific the doctor or nurse would want to know., All paperwork I dealt with were all original copies that were being used to type in information onto the computers., In the Emergency Department, I was also in charge of taking care of patient with supervision, or escorting them to the restrooms or taking them to CT Scan Rooms or X-Rays or anywhere else they were being transported to.

California Medical Clinic- Medical Assistant- Externship 06/09-07/15/2025 FONTANA

Greet and check in patients upon arrival, verifying personal and insurance information for accuracy
Measure and record vital signs, including blood pressure, heart rate, temperature, respiratory rate,
height, and weight
Obtain and document the patient’s chief complaint and history of present illness in a clear and concise
manner
Accurately enter all relevant patient information into the Electronic Health Record (EHR) following
the SOAP (Subjective, Objective, Assessment, Plan) format.
Ensure all pertinent medical documentation, lab results, imaging, and past medical history are readily
available to the provider before the patient encounter.
Maintain a clean and organized exam room, preparing it with necessary supplies and equipment for thevisit Communicate effectively with patients to gather medical information while maintaining professionalism and empathy.
Collaborate with clinical staff and providers to support efficient patient flow and high-quality care
delivery.
Maintain patient confidentiality and adhere to HIPAA regulations at all times.

• Louis Lennart Qui- Former Colleague (Psychiatrist) 951)440-3794
• Diana Belen- Former Supervisor 951)713-3671