Cassieanna Ramlakhan
Brampton,ON
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively, detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Program Manager
Canadian Institute of Plumbing & Heating
Etobicoke, ON
2024.01 - Current
- Coordinates and chairs formal committee meetings; creates and coordinates agenda information and layout for each event, including formal announcements; maintains and edits event data in team-wide database.
- Assign to develop and monitor budget for assigned event(s).
- Serves as a primary contact for assigned portions of conferences or other events
- Oversees and coordinates the delivery of statistical reports necessary for success of member companies in the industry.
Administrative Coordinator
Canadian Institute of Plumbing & Heating
Etobicoke, ON
2022.05 - 2024.01
- Provide support to Program Managers with planning and coordination of programs, events and conferences for CIPH.
- Provide support in preparing and maintaining the company documentations.
- Maintain member database
- Provide positive customer service towards members of the association via phone and email.
E-Commerce Operations Department Manager
Walmart
Toronto, ON
2021.11 - 2022.06
- Lead by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.
- Complete back office setup including review of future grocery order summary; grocery order daily pickup report, identification of payment exceptions, determination of workload by commodity; assignation of CFAs.
- Balance fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution
Customer Service Manager
Walmart
Toronto, ON
2020.07 - 2021.11
- Review repeated issues within operations and business management to solve problems and improve company outcomes.
- Supervise employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolve customer complaints, in person and on phone, while prioritizing customer satisfaction and loyalty.
- Review reports to establish baseline for customer satisfaction.
Education
Advanced Diploma - Business Administration Management
Seneca College of Applied Arts And Technology
North York, ON Canada2019-01
Diploma - Marketing
University of Guyana
Turkeyen Campus, Georgetown, Guyana2016-01
Skills
- Event planning
- Strategic Planning
- Budget Development
- Team Leadership and Supervision
- Analytical Problem Solving
- Microsoft Outlook, Word and Excel
- Interpersonal Skills
Certification
- Certified First-Aid with CPR 'B' and AED level A (BL)- 2023-2026
- Smart Serve
Timeline
Assistant Program Manager
Canadian Institute of Plumbing & Heating
2024.01 - Current
Administrative Coordinator
Canadian Institute of Plumbing & Heating
2022.05 - 2024.01
E-Commerce Operations Department Manager
Walmart
2021.11 - 2022.06
Customer Service Manager
Walmart
2020.07 - 2021.11
Advanced Diploma - Business Administration Management
Seneca College of Applied Arts And Technology
Diploma - Marketing
University of Guyana