Cassie White
Los Angeles
Summary
Dedicated professional with a strong focus on creating welcoming environments and delivering exceptional customer service. Proven ability to manage reservations, greet guests, and coordinate front-of-house operations for optimal dining experiences. Strong communication skills and a positive attitude contribute to effective teamwork in fast-paced restaurant settings.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate/ Stylist
Nordstrom
11.2024 - Current
- Set and achieve weekly sales goals, for both in-store and digital selling with effective use of appropriate selling tools (inclusive of text and social media)
- Build lasting relationships with customers and giving a great customer service experience
- Provide honest and confident feedback to customers about style using fashion and product knowledge
- Grow relationships by opening new Nordstrom Rewards program accounts and providing Nordy Club perks
- Work with the team to keep the department “customer ready” including, filling orders, stocking, re-merchandising, price markdowns, and light cleaning
Server / Host
The Anchor
01.2021 - 12.2023
- Greeted each customers as they walk into the restaurant
- Assisted guests with reservations and guiding them to their table, providing menus, and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
Service Experience Specialist
Nordstrom Rack
06.2015 - 12.2017
- Processed cash, credit, or check transactions and made sales referrals, cross-sold products, and introduced new inventory
- Resolved customer complaints, provided relevant information and guided them to the proper management chains when necessary
- Suggested and implemented daily operational procedures to ensure total guest satisfaction while protecting and maintaining confidentiality of sensitive data
- Opened/Closed cash registers, managed over 60k in cash, audited finances, delivered change orders, and coordinated/prepared daily deposits
- Skillfully operated cash room computer software, calculators, and accounting tools to accomplish daily task such as compiling and securing accounting records, collecting financial statics, and producing auditing reports
Server / Host
Joe’s Crab Shack Diner
01.2012 - 08.2013
- Provided attentive service to guests in a high-volume environment
- Took food and drink orders, communicated with kitchen staff, and ensured guest satisfaction
- Handled cash and processed card transactions using POS system
- Maintained cleanliness of tables and dining area
Education
Bachelors of Science - undefined
The New England Art Institute
Boston, MA01.2017
Skills
- Excellent customer service and written/verbal communication
- Detail oriented
- Scheduling
- Ability to multitask in a busy setting
- Cash handling and POS systems
- Bussing
- Team player with a positive attitude
- Agile, responsible, and punctual
- Basic knowledge of popular cocktails and drink preparation
Community Service
University of Massachusetts Lowell, Veterans’ Benefits Specialist, 2013-01, 2020-05, Coordinated, planned, and executed 3 yearly corporate events for the Veterans Service office, boosting morale and generating unity for more than 300 members. Ensured the Veterans Office followed the Freedom of Information Act regulations by safeguarding information for over 1,200 student veterans. Helped manage certification requests, via Excel, to effectively assist veterans in utilizing their G.I. Bill benefits and ensuring 100% compliance for the Veterans Services of
Military Service
- Branch: United States Air Force
- Service Country: United States
- Rank: Staff Sergeant
- December 2008 to December 2016
Timeline
Retail Sales Associate/ Stylist
Nordstrom
11.2024 - Current
Server / Host
The Anchor
01.2021 - 12.2023
Service Experience Specialist
Nordstrom Rack
06.2015 - 12.2017
Server / Host
Joe’s Crab Shack Diner
01.2012 - 08.2013
Bachelors of Science - undefined
The New England Art Institute
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